Hampton by Hilton Xiamen Cross-Strait Financial Center Reviews

Response from Property: Dear guest: Thank you very much for choosing to stay at our hotel and taking the time to share your stay experience! We are sincerely happy to know that you are satisfied with the spacious and beautiful room and the rich and varied food. We have recorded the problem that the food supply is no longer replenished half an hour before closing. We will discuss the optimization plan with the catering team in the future and flexibly adjust the replenishment frequency according to the actual number of diners to avoid inconvenience to guests as much as possible. We sincerely apologize for the air conditioning shutdown and the receptionist's lack of English communication. We will improve the relevant procedures to ensure the comfort of guests during their stay. In view of the English level of employees, we have arranged special training courses to improve the overall English communication ability and provide smoother communication services for guests from different regions. We are honored to be part of the beautiful memories of your first trip to Xiamen. We look forward to serving you again and believe that we will bring you a more perfect experience next time!

Response from Property: Dear guest, hello! Thank you for choosing Hilton Happiness Inn Xiamen Cross-strait Financial Center and giving our staff the recognition of service. We are excited to see your praise! To provide the best service to every guest is our aim, we look forward to your visit again, I wish you a happy life!

Response from Property: Dear guest,We are truly delighted to hear that your stay with us lived up to the quality standards associated with the Hampton Inn brand.Your kind words about our front desk staff, especially Xiao Li, have been received with great pride. We will be sure to recognize Xiao Li for this outstanding effort.Thank you for sharing your positive experience. We hope to have the pleasure of welcoming you back to our hotel in the future.

Response from Property: Dear guest，We sincerely apologize for the distress and disappointment you experienced during your stay with us. Your feedback has been received with great concern, and we are deeply regretful that our front desk staff failed to assist you when you needed help purchasing medicine. This is not in line with the high - level service we aim to provide, and we are taking immediate steps to address this training gap within our team.We also understand your disappointment regarding the lack of an in - house restaurant. While this is a current limitation, we are constantly evaluating ways to enhance our facilities and services to better meet the needs of our guests.Your experience as an overseas visitor in pain is particularly disheartening to us. We should have done more to support you during this difficult time. We would like to offer you a gesture of goodwill, such as a discount on a future stay (should you be willing to give us another chance) or a voucher for our partner restaurants in the area.We hope that you will consider giving our brand another opportunity in the future, as we are committed to making significant improvements to ensure a much better experience for all our guests.

Response from Property: Dear friends, I am very sorry that I did not bring you a perfect stay experience, your opinion is very important to us! Sorry again for not bringing you a perfect stay experience! If you need, you can contact me at the front desk at any time, I will be ready to serve you！

Response from Property: 親愛的賓客，感謝您抽空評價，酒店的可移動辦公桌搭配人體工學椅，為您提供超越期待的舒適辦公環境，更有世界一流品牌衞浴設備與美國護膚領域殿堂級醫學品牌“Peter Thomas Roth”洗浴用品，打造專屬的“希爾頓歡朋沐浴體驗”！“友善，可靠，關懷，周全”是歡朋提供給每一位客人的真情服務！期待在不就的將來能與您再聚兩岸金融中心希爾頓歡朋！祝您生活愉快

Response from Property: Dear guest,!!thank you for your love of breakfast and your satisfaction with the cleanliness of the room,We look forward to your next visit and let us serve you again..

Response from Property: Dear guest, hello! Thank you for staying at Hilton Joy Inn, Cross-strait Financial Center! Each city will always have a reason to miss, each season has our difficult scenery, each hotel has its own sweet and warm memories, can get your praise, small friend heart is very happy, all staff look forward to your visit again!

Response from Property: 親愛的賓客您好！感謝您在眾多酒店中選擇兩岸金融中心希爾頓歡朋酒店！也感謝您如此簡潔大方又高度的評價！前台同事們收到！我們會繼續保持熱情，期待下次給您提供更周到的服務！------------期待您再次光臨的歡小朋

Response from Property: Dear guest, hello!, Thank you for taking the time to evaluate! The hotel's movable desk paired with ergonomic chairs provides you with a comfortable working environment that surpasses expectations, as well as world-class brand bathroom equipment and American medical brand "Peter Thomas Roth" shower products in the field of skincare, creating an exclusive "Hilton Friends Shower Experience"! Friendly, reliable, caring, and comprehensive "is the sincere service provided by Huanpeng to every guest! Looking forward to reuniting with you in the near future at Hilton, the financial center of both sides of the Taiwan Strait! Wishing you a pleasant life！

Response from Property: Hello dear Ctrip guest! Thank you for staying at the Hampton by Hilton, a financial center on both sides of the Taiwan Straits in Xiamen. Think what you want and provide you with unexpected surprises! I am honored that the service provided by our partner can help you! Unfortunately, I didn't receive your five-star recognition, and my heart is still very frustrated! Looking forward to meeting you again, we will continue to provide you with comprehensive services! Wishing you a happy life!

Response from Property: 親愛的攜程貴賓您好！感謝您入住廈門兩岸金融中心希爾頓歡朋酒店，小朋能得到您的厚愛是小朋的榮幸呢，沒有得到貴賓的5分好評是我們的失誤，小朋會盡快的做出調整，在您的建議和意見中成長，希望不影響您接下來的旅途！小朋期待下次與您再相遇，共同見證我們的成長，祝您旅途愉快

Response from Property: 尊敬的客人，非常感謝您選擇我們酒店並分享您的入住體驗。關於無煙房出現煙味這一情況，我們向您致以最誠摯的歉意。這顯然不符合我們無煙房的標準，我們會立即安排客房部加強對無煙房的檢查與維護，排查煙味來源，同時也會加大對違規吸煙行為的管控力度，為後續入住無煙房的客人營造真正清新的環境。很高興您對我們的洗髮護髮及護膚用品給予了好評，我們在挑選這些用品時，致力於為客人提供高品質且使用感舒適的產品，能得到您的認可，我們深感榮幸。前台小陳能為您提供禮貌且周到的服務，迅速開具發票，這正是我們希望員工展現出的職業素養，我們會對他進行表揚與鼓勵。再次感謝您的反饋，希望未來能有機會彌補此次的遺憾，為您打造更加完美的入住體驗，期待您的再次光臨！

Response from Property: Dear guests, thank you for staying at Hampton by Hilton Cross-Strait Financial Center! Every city has its own reasons to be missed, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I am very happy to receive your praise, and all the staff are looking forward to your visit again!