Aston Hotel (Xiamen Zhongshan Road Yuandang Lake) Guest Reviews
4.4/5
2782 review
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Location4.4
Amenities4.4
Service4.5
Cleanliness4.4
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Positive reviews(2701)
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Friendly front desk staff(147)
Classy environment(132)
Easy to get around(119)
Large rooms(77)
Delicious breakfast(51)
Convenient for shopping(40)
Close to scenic area(37)
Strange smell in room(29)
Negative reviews(81)
Guest User
Queen Room
Stayed in Oct 2023
Couples
2 review
5.0/5
Outstanding
Posted on Nov 16, 2023
very good
Response from Property: Dear friend, first of all, thank you very much for choosing Ashton Hotel, which gives us the opportunity to provide you with high-quality services. Xiao Ai is also very happy to see your evaluation of our hotel. You will still choose it next time you come here. Our hotel!
Beijian
Cozy Double Room
Stayed in May 2024
Business travelers
3 review
4.0/5
Very Good
Posted on Jul 16, 2024
1. The hotel facilities are older. It can be clearly seen that the decorative paper on the wall has become peeled. The floor also has obvious signs of aging (I forgot to take a photo, so you can read other people’s comments). The air conditioner is very old, the cooling effect is not good, and the most important thing is that it is very loud.
2. On the morning after check-in, someone was drilling holes outside the window maybe before 8 o'clock, and they kept drilling until I left. I was severely sleep deprived.
3. Although the windows are very small and only half open, light will still leak from the curtains and the sides of the windows, but this is a common problem and is the same with other economic chains. It is recommended to remember to wear an eye mask when traveling.
4. There are few breakfast items. (Mainly it means there are no two kinds of hot stir-fry dishes.) But it’s just for convenience and the price is not expensive. If you really don’t like it, there are many places to eat nearby.
5. The bathroom space is normal.
I have mainly stayed at Lianhua South Road once before. I thought the facilities were very new and the environment was good. Although the room was small, it was good for a one-night stay on a business trip. That's why I chose Aston this time, but obviously there is a big gap between the two standards. I may not choose it again in the future.
Original TextTranslated by Google
Response from Property: 尊敬的艾思頓會員,您好:非常感謝您對我店的支持與鼓勵,您的意見讓我們看見不足之處,我們會努力改善,希望下次能給能帶來不一樣的入住體驗,誠摯地期待您的再次光臨!
Guest User
Cozy Double Room
Stayed in Feb 2024
Solo travelers
16 review
2.2/5
Posted on Mar 30, 2024
This is basically the worst hotel I have ever stayed in, not only the last but also the second to last. Let’s talk about the room first. The room is very small, and the facilities are very old. The floor and walls are stained with ink, but the bed sheets and quilts look pretty good. When I turn on the air conditioner, the indoor unit of the air conditioner makes a loud noise for some reason. It is probably too old. The sound insulation of the room is not satisfactory. The voice of the girl next door is very clear at night. I got up late in the morning, and the sound from the corridor is not transmitted into the house. Very big. As for the environment, there is construction at the nearby construction site, which makes it very noisy during the day, but this cannot be blamed on the hotel. But the front desk arranged for me a room facing east and west. Outside the window was a row of rusty iron roofs, which looked uncomfortable. The environment was not good to begin with, so they specially arranged a room for me inside. worse. All in all, I’m really dissatisfied.
Original TextTranslated by Google
Response from Property: Hello, dear sir, thank you for staying at our Aston. We apologize for not bringing you a comfortable experience during your stay. Since each room has a different layout, the design and layout are different. You can inform the front desk of your needs next time you check in. If you find that the room is not suitable after check-in, you can inform the front desk that you need to change rooms, and we will try our best to arrange the room type you need. The construction of the University for the Elderly next door does have some impact during the day, but there is no construction at night. If you have any needs, please inform the front desk in time and we will try our best to solve it for you. I hope you will have a better experience next time you stay. I wish you a happy life and success in your work!
Guest User
Cozy Double Room
Stayed in Jan 2024
Family
4 review
2.0/5
Posted on Feb 19, 2024
The front desk service is very good, but the room is not good. When I left this morning, I found a huge cockroach on the partition of the room. It will move and die. I am speechless. The hotel facilities are very old and old. The phone feels like it is from 2000.
Original TextTranslated by Google
Response from Property: I'm sorry that you saw cockroaches in the room. Although the hotel has weekly disinfection, it still cannot eliminate the appearance of cockroaches this time. We will ask the cooperating disinfection company to strengthen the disinfection process and Regarding the release of cockroach-killing *****, the hotel's hardware is indeed partly obsolete. We have also completed the update of air conditioners and the replacement of some toilets. We will also continue to update other facilities and equipment. Thank you for your feedback and understanding. , I hope you will have a better impression and understanding of our products and services next time you stay.
Guest User
Cozy Double Room
Stayed in Feb 2024
Booked for others
1 review
2.0/5
Posted on Apr 12, 2024
The room is very average and not clean
Original TextTranslated by Google
Response from Property: Dear guests, we are very happy to receive your feedback on our shortcomings. We will work hard to improve our shortcomings. We have carefully checked the situation of other rooms, combined with the guest rooms and projects to conduct careful inspections, both in terms of hygiene. Still, the engineering problems have been completely solved. Thank you for your stay. I hope you work well and have a happy trip to Xiamen! Xiao Ai sincerely hopes that you will come to our hotel again next time!
Anonymous User
Aquarium Mermaid Double Bed Room
Stayed in Aug 2023
Couples
4 review
2.5/5
Posted on Sep 28, 2023
Generally, the air-conditioning outlets in hotels are above the entrance walkway. In this room, I don't know how it is right above the bed. No matter how I adjust it, the wind blows directly at my head and gives me a headache. Secondly, there is a corridor outside the window of this room, which is lit all night. The lights and curtains couldn't be closed properly, it was so dazzling that I couldn't sleep at all.
Original TextTranslated by Google
Response from Property: Dear Ashton member, hello: Thank you very much for your support and encouragement to our store. Your opinions let us see our shortcomings. We will work hard to improve and hope to bring a different stay experience next time. Sincerely look forward to your visit again!
Guest User
Delightful Twin Room
Stayed in Nov 2023
Family
2 review
2.0/5
Posted on Dec 24, 2023
The hygiene is not good. The air conditioner is not turned on and there is strange smoke coming out.
Original TextTranslated by Google
Response from Property: Dear Ashton member, hello: Thank you very much for your support and encouragement to our store. Your opinions let us see the shortcomings, and we will work hard to improve. If you have any questions during your stay, you can report them to the front desk in time. We Corresponding solutions will be made. Welcome to visit our store again, let us have an opportunity to serve you better, and we look forward to your visit again!
grilanna
Cozy Double Room
Stayed in Apr 2023
Business travelers
24 review
3.7/5
Posted on Jun 2, 2023
It's right next to the BRT Douxi Road Station. I specifically asked to be placed in a quieter room. Although other tenants spoke a little louder, it was still within the acceptable range. The facilities were really old, and the toilet and washbasin were cracked. The wifi is very difficult to connect to. Once connected, it will be disconnected immediately. I really need to try harder!!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your stay and review. Your encouragement is our motivation to move forward. We hope that Aston Hotel will become your home in Xiamen. Thank you for your valuable comments and suggestions to help us improve and improve our services. The hotel has been committed to creating a better consumption environment and stay experience for guests, and we look forward to your visit again! I wish you success in your work and a good mood every day!
Guest User
Delightful Twin Room
Stayed in Jul 2023
Family
5 review
2.0/5
Posted on Aug 27, 2023
The environment, services and facilities are also poor and the photos are not accurate
Original TextTranslated by Google
Response from Property: Dear guest, hello: Thank you for choosing our store and giving us a fair evaluation despite your busy schedule. We deeply apologize for the inconvenience caused to you during your stay. We will increase the training of our employees. To improve service quality and standardize operating procedures, all hotel staff sincerely welcome you to visit us again and wish you a happy life!