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Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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Negative reviews(46)
Guest User
City Twin Room
Stayed in Dec 2024
Family
8 review
5.0/5
Outstanding
Posted on Jan 25, 2025
I stayed in 5 or 6 hotels during this trip, and this one was the best one, with a good location and many delicious restaurants around. The room has good lighting from the floor-to-ceiling windows, the big TV is very comfortable to watch, and the bed is also comfortable. The only thing that needs to be improved is the breakfast, which is very simple and looks beautiful, but the taste is average, except for the fruit.
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Response from Property: 非常感謝您的全五分好評,城小悦喜不自禁!您能在這趟出行的五六家酒店中對我們印象深刻,真的是我們的榮幸。我們致力於為每一位住客創造良好的出行入住感受,早餐廳也在不斷的進步之中。城小悦祝您生活愉快,城小悦期待與您再次相逢!
Anonymous User
Duplex King Room
Stayed in Nov 2024
Travel with friends
2 review
4.3/5
Very Good
Posted on Jan 3, 2025
Every day there is an auntie knocking on the door to clean the place. The facilities are quite complete and the service is OK.
There is a refrigerator in the room, but when the temperature is high, it leaks a little and leaks onto the floor.
The laundry room is on the 7th floor. It would be better if the room had a washing machine.
When you order takeout, a robot goes upstairs, but the sound of the robot prompting you to go upstairs to your room is very low, without any ringing. Sometimes, when you are washing up or watching TV and you don’t hear it clearly, the robot goes back to the hotel front desk. It’s not very convenient.
The hotel's soundproofing is not very good. If you are quiet inside, you can still hear people talking loudly next to you or at the door.
The hotel is in a great location and it is very convenient to take a taxi wherever you go.
There are convenience stores and late-night snack shops downstairs, with lots of delicious food and activities on New Year's Day. The hotel has a paper tourist route map which is OK. The hotel recommended a good food shop downstairs, we went there to eat, it was ok. I tried the takeaway from the place recommended by A-Dai Ginger Duck, and it arrived in a short while (less than ten minutes), but I want to ask if the ginger duck here really has so much ginger 🤔🤔.
Xiaomi TV is also very good. With a membership plan, you can watch all kinds of variety shows.
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Response from Property: [City Center·Floor-to-ceiling Windows in All Rooms] Thank you very much for your detailed feedback! We are glad to hear that you have a positive overall evaluation of the hotel, especially the hygiene, facilities and services. We will take measures to improve the problems such as refrigerator leakage, lack of room washing machine, low robot prompt sound, and unsatisfactory sound insulation as soon as possible. Convenient location, abundant surrounding food and provision of paper tourist route maps are the highlights of our hotel. We are very pleased to receive your recognition. At the same time, thank you for your suggestions. We will work hard to improve our services and provide you and other guests with a more perfect accommodation experience. Regarding the amount of ginger in ginger duck, it may vary from store to store and from flavor to flavor. I hope you will have a more satisfying experience next time you try it! Looking forward to seeing you again and wish you a pleasant journey!
Guest User
Duplex Twin Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 9, 2024
It feels great to live here. The location is in a residential area. It is not only quiet, but the room is clean and comfortable. Meng Meng and Ting Ting's service is also great. They reminded me attentively when I extended the room. It makes people feel very cordial when communicating. There are many restaurants nearby. I like it very much when I come out to play with my friends this time.
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Response from Property: 【Yuyue Travel Sofa Bed】There is always unexpected warmth during a journey. I am very happy to provide warm and thoughtful service to every guest, making your trip feel like home, warm, convenient and comfortable, adding a brilliant color to this journey~
Anonymous User
Duplex King Room
Stayed in Sep 2024
Travel with friends
2 review
0.5/5
Posted on Oct 21, 2024
Avoid lightning! ! ! Don’t listen to my advice! ! I have never seen such a dirty hotel! There are all kinds of mold spots in the corners of the bathroom, as well as unknown human hairs, and I have no idea where they came from! There is a bathroom! There's one under the table! On the bed too! The front desk attitude is also terrible! I wanted to store my luggage, and they said they would put it in a room in the corner of the lobby. It showed that I could check in at 10 o'clock. But when I went there on such a hot day, they said there was no room available and I had to wait until after 12 o'clock. It was as if I owed them a lot of money! So what is the role of reservation? How dare you open a hotel if you can’t even provide basic hygiene and service! I chose it based on the list recommended by Ctrip! And after booking, the price was reduced and breakfast was provided! So disappointed! ! ! There was no customer service phone number or service QR code in the room, and the check-in front desk did not inform us of any check-in matters! Here comes the point! The room soundproofing is so poor! There is almost no sound insulation. I can hear my neighbors chatting clearly while I sleep at night, and I am still woken up by the alarm clock in the morning! I could hear the sounds in the corridor more clearly, and at one point I thought my door was not closed! The good reviews must have been faked! It's so fake! If time wasn't tight, I wouldn't want to bother with that anymore! I really want to run away immediately! Those who love cleanliness, run away! Run lightly! If you don't want to waste your money, run away!
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6/8
Response from Property: Hello, guest! I'm the person in charge of the hotel. I'm sorry for the late reply. After your review was sent, the hotel team immediately organized a careful review, subdivided the problems in each department, and apologized to you again for giving you a bad stay experience. Judging from the comments, you must be a very attentive person, and you found all the problems. Thank you for helping the hotel to continue to improve and grow. I hope that the changes in our team can be loved by you again.
Guest User
Deluxe 2-bed Room
Stayed in Dec 2024
Family
14 review
2.0/5
Posted on Feb 2, 2025
A room that costs over a thousand a night is not worth it. It takes more than 5 minutes to walk to the bus station when traveling, and other services are no different from those of self-service B&Bs. I can only say that the front desk can't do anything about it. For example, the water heater and the fact that guests stay for 2 consecutive days will not proactively ask whether the room is cleaned. Since they don't ask, then it would be ok to put up a sign saying "cleaning needed" and hang it up when the guests need to clean. There are huge problems with the management. If you want to make money without rectification, it will not last long, unless there are other ways! Don't you think from the customer's perspective? You let me pull out the sofa bed myself and don't even provide a bed sheet. You let the customer sleep on a sofa with a cigarette hole in it? The hotel is dishonest. I booked the room so long in advance, but on the night of my stay they told me that the room had not been cleaned and I could only stay there the next day. It was really hard to back down. Well, a sofa bed is a sofa bed, but we still need some assistance. Customers have to be reminded of everything, and the front desk is busy and mechanical, feeling tired. Maybe the reception capacity is not good enough. Anyway, I am not satisfied and do not recommend it. 200-300 yuan is enough, even if the holiday premium is 600-700 yuan.
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Response from Property: 尊敬的賓客,感謝您撥宂對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,城小悦一一記下了,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待您的再次光臨!
Response from Property: 非常抱歉聽到您在我們酒店的住宿體驗如此糟糕,這遠遠低於我們期望為客人提供的服務標準,對此我們深感遺憾並誠摯地向您道歉。關於您提到的位置問題,我們理解可能給您帶來了不便,我們會考慮在相關訊息中更明確地標註具體位置,以避免類似的誤解。對於衞生狀況,這是我們絕對不能容忍的疏忽。我們將立即進行徹底的衞生檢查,並加強對清潔人員的培訓,確保每個房間都達到高標準的清潔要求。同時,我們也會加強對房間設施的維護和更新,提升整體的住宿環境。服務方面,您的反饋讓我們意識到我們在服務態度和效率上存在嚴重不足。我們將對前台人員進行重新培訓,強調以客為尊的服務理念,確保每位客人都能得到及時、友好的幫助。至於隔音問題,這是影響您住宿體驗的另一大因素。我們將盡快安排專業人員對房間進行隔音檢測和改進,儘可能減少噪音幹擾,為客人提供更加安靜的休息環境。再次對您的遭遇表示深深的歉意,我們非常重視您的反饋,並將立即採取行動進行整改。希望您能給我們一個機會來彌補這次的不足,也歡迎您隨時聯繫我們,我們將竭誠為您解決問題。感謝您的理解和支持。
Response from Property: 非常感謝您的詳盡點評與再次光臨!得知您在廈門之行中選擇了我們酒店,並且連續入住一週,我們深感榮幸並倍感珍惜。酒店的乾淨衞生是我們一直以來的堅持與承諾。我們深知,一個清潔、衞生的住宿環境對於賓客的重要性,因此,我們定期對客房進行深度清潔與消毒,確保每一位賓客都能在這裏享受到健康、安全的住宿體驗。看到您對我們的衞生狀況給予了高度評價,這無疑是對我們清潔團隊辛勤付出的最好肯定。房間設計的合理性也是我們酒店的一大亮點。特別是您提到的2張床可以拼在一起形成2.4米的大床,這一設計無疑為帶小孩的家庭提供了極大的便利與舒適。我們深知,家庭出遊時,孩子們需要一個安全、寬敞的睡眠空間,因此,我們特意設計了這樣的房型,以滿足不同賓客的需求。您的再次選擇與長時間入住,是對我們最大的鼓勵與支持。再次感謝您的信任與支持,期待在未來的日子裏,能與您再次相遇,共同創造更多美好的回憶。祝您旅途愉快,家庭幸福!
Response from Property: 【嶼悦隨行·升降辦公桌】聽到您這次出行如此開心,我們感到非常欣慰!酒店位置便利、房間寬敞乾淨且裝飾有格調,這些都是我們努力的方向。服務團隊,包括惹惹、婷婷和阿姨們的細心服務,更是我們酒店的驕傲。自助早餐的中式環境也為您的住宿體驗增添了不少樂趣。期待您下次再來,我們將繼續為您提供優質的服務和舒適的住宿環境,祝您生活愉快!
Response from Property: 【嶼悦隨行·升降辦公桌】非常感謝您的詳細好評!聽到您在旅遊期間對我們的前台接待服務、房間清潔以及周邊環境都感到滿意,我們感到非常高興和自豪。特別感謝您提到麪包房,能讓您享受到超級好吃且實惠的美食,是我們的一大榮幸。您的肯定是我們最大的動力,我們會繼續努力,為您提供更優質的服務和更舒適的住宿環境。期待您下次再來時,依然選擇我們。祝您旅途愉快,萬事如意!如有任何需求,歡迎隨時聯繫我們。
Response from Property: 【城市中心·嶼悦隨行】真是太感謝您的詳細好評了!我們非常高興能夠為您提供超出預期的住宿體驗。房間寬敞明亮、床品舒適、服務專業熱情都是我們一直以來的追求。特別感謝您對前台阿惹的認可,他會繼續努力的。酒店位置便利、周邊設施齊全也是我們引以為傲的。期待您再次光臨,也強烈推薦給即將出行的朋友們!祝您生活愉快!