Xiamen Airport SM City Plaza Yunrui@Hotel

服務好，有問題能及格解決。

The hotel is close to Jiangtou subway station, not far from the airport and the railway station. The room is not big, but the facilities are good, smart toilet, smart control. Breakfast is on the first floor, the quality is above average, it's OK. But the environment is a bit bad, there is no separation from the lobby, and it looks a bit messy when there are many people checking out.

This stay was a bit disappointing. When checking in, the male front desk staff repeatedly emphasized that we had booked the most basic room type, close to the elevator, with a small space and noisy, and suggested that we upgrade it for an additional 20 yuan. We checked the introduction of the "Yuanqi Smart King Room" on the platform, and it clearly stated that it was 22-26 square meters and distributed on the 2nd to 6th floors, which was not as bad as he described. We originally planned to change the room type through Trip.com, but at this time, a female front desk staff next to us suddenly said that "if you only stay for one night, you can upgrade for free", provided that you give a good review. This routine of first devaluing the original room type and then proposing "good reviews for upgrades" makes people feel uncomfortable. Although the room type was upgraded in the end, the whole process made people feel insincere and more like a carefully designed guide. In addition, breakfast was arranged in front of the front desk bar and in the small passage window next to the elevator. The only hot food was noodles, and the temperature of other meals was insufficient, which also affected the overall impression. I hope that the hotel can be more honest in service and stop using "good reviews" as a transaction condition to truly improve the satisfaction and trust of guests. Overall, the service and facilities can only be rated as medium, 3 stars. The room cleaning lady's hygiene service is full marks, and the hotel is located in the center of Xiamen Island, which is full marks.

位置很好找，交通方便，服務態度很好，衞生乾淨，房間隔音效果很好。

環境很好，很有風格的酒店。住起來也舒服。

The service was very good. The stay was smooth and comfortable.