Guest User
May 13, 2024
Unfortunately, this stay was frustrating.
The entire building and the entrance are in a sad state.
The advertised room is a visually beautiful, spacious family room of around 38 square meters with a window in a high-rise building, which promises great views. We got a room about half the size in a shabby state, with dirty armchairs stored in front of the barred windows, so there was almost no view or light coming in. Since the windows were open, the floor in the room was also dirty. We had to wipe it ourselves to be able to stay there with children. Why didn't we refuse to stay? The children had no patience anymore and cancellations due to defects usually go wrong and are expensive. So we asked for a discount. After an endless discussion, we were given 10%. A joke. The next morning, the man knocked us out of bed at 8 a.m. for a false request. Inappropriate. The bathroom smelled permanently bad. There was no garbage disposal and no cleaning in 3 days. Ultimately, we are pragmatic and made the best of it with the good washing machine and relatively quiet sleeping atmosphere. But from a hospitality perspective, it was a disaster.
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