The Linow Hotel

很好的地段和酒店

Overall review: This trip was quite pleasant. The hotel is located on the main road in the city center, but there is a little traffic jam on weekends. There are convenient snacks nearby because it is next to Sajin Bridge. You can also take the subway downstairs. The hotel decoration style is very unique and novel, giving people a sense of relaxation that is not a normal hotel. Because the lobby is relatively dim, I couldn’t find the location of the front desk at first. The girl at the front desk said that now the front desk and the bar have been linked, and the atmosphere is better. Praiseworthy: Whether it is the front desk staff or the room staff, they are very enthusiastic. When checking in, the souvenirs are not left behind. When checking out, they are also actively asking about the guests’ experience and the check-out souvenirs are very thoughtful. I would like to mention it here. Sister Xiaogong listened to my needs patiently. Areas that should be improved: The sound insulation is too poor. The breakfast variety should be richer. I can see more Xi’an food. Hygiene needs to be improved. The most important point is that the hotel should train the attitude and service of customers no matter what kind of cooperation. Some unpleasant things happened during the hotel. I told Xiao Gong at the front desk that I needed to consult about taking photos. She gave me a phone number on the first day and said that guests need to make an appointment by themselves because the photographer's time is uncertain. I contacted the photographer on the second day and was told to ask the front desk to confirm a few orders. She kept pushing it back and forth. This is really bad. After all, I have other things to do and it will waste time. Secondly, when something unpleasant and uncertain happened, I came to the front desk and a short-haired lady kept talking to me. After talking for a long time, it was not resolved. Suddenly, other guests came and ignored me. I stared at my boyfriend. At this time, a little girl suddenly stood up from under the counter and said to me, "Did our duty manager help you solve it?" I said no. This person was Xiao Gong. Then I told her my request and Xiao Gong contacted the photography department to communicate with the photographer to help me solve the problem. I said that the areas that need improvement are the service attitude of some employees and the attitude was a bit bad when communicating with the photographer. After hanging up the phone, Xiao Gong kept apologizing to us. It didn't say don't care. People in Xi'an talk carelessly. In the end, although there were some unpleasant episodes, they did not affect my mood for travel too much. I hope the hotel can humbly accept some of its own small shortcomings.

幫我們升級了帶陽台的房型，結果床尾有一個超大柱子，擋在前方，房間裏過於昏暗，沒有明亮的選擇，洗漱台有擦不掉的水漬，為什麼這會是升級後的房間，感覺被前台給騙了，太晚了就沒有再折騰，可能還不如不升級，沒有打差評的唯一原因是我家孩子手錶掉在房間裏，酒店第一時間撿到給郵寄了回來。

酒店前台服務周到，前台經理服務熱情，前台小員非常熱心，值得入住，環境優美。

浴缸沒有清理乾淨，浴缸壁有很多灰 客房清潔態度挺好，清理很及時 備品挺香的 早飯麪包味道不錯 麪檔衹有餛飩和日式拉麪 可以多搞點特色麪 建議改進吹風機 吹太慢

From the security guard on the first floor to the front desk staff, restaurant staff and room service staff, the overall service attitude is very good. If there are any problems, they can be solved actively, which is very good.