Sofitel Xi'an on Renmin Square

This stay was very pleasant. The front desk upgraded my room type when I checked in, and the hotel staff were also very warm and polite. After checking into the room, the air conditioning was very powerful in the hot summer, and I felt quite comfortable overall. When I received the hotel's return call, I couldn't wait to give my affirmation

Avoid this store! Avoid this store! As soon as I entered the door, I was educated by the hotel security guard! The underground parking lot of the hotel is far away from the outside and is not connected to the hotel. On a hot day of 40 degrees, our family came up from the underground parking lot and couldn't find the lobby, so we asked a security guard at the south gate for directions. The elder brother yelled, there are three hotels here, which one are you looking for? ! We answered honestly, Sofitel. The elder brother continued: There are three Sofitels here, with different prices. It's like the three Sofitels are inherited from their family. . . . The most annoying thing is that this elder brother actually told us that we can check in at all three hotels, and pointed us to the Sofitel Legend in the distance. In order to commemorate this elder brother, I quickly took a picture of his heroic figure. I was going to send it to their owner, Shaanxi Investment. Such a big company can't even manage a security guard. Until I checked in, I completely gave up this idea. The overall hardware and software configuration and service level of Sofitel People's Building are really embarrassing! ! ☞Service: arrogant. From check-in to check-out, I carried two large luggages back and forth from the lobby, and no staff came to help. When I checked in, I complained that the hotel's underground parking lot was four or five hundred meters away from the hotel, and the front desk did not say that they could arrange for the battery car parked at the door to help transport. ☞Breakfast: no work, but forced. The room includes breakfast (market price 168), and the huge restaurant is just to make up the numbers. There are three or four kinds of eggs, and they are placed on a two-meter stall. Pickles are placed on a two-meter stall, and bread is placed on a two-meter stall. In short, there is no quality. A steamed bun is made with pre-made white steamed bread slices. . A bowl of mutton soup steamed bun is less than 150 ml, and I don’t know what kind of meat is used in it, and it occasionally smells bad! A bowl of small wontons has three... Is it just to pretend to be exquisite? Anyway, none of us went to have breakfast the next day. ☞Hardware: old and aging. The front desk lady saw that I was angry and upgraded me to a deluxe or superior room. It's full of 1980s luxury, with a 40-inch Sony TV with 5cm black borders and air conditioning knob controls... See the pictures! The most shocking thing about the hotel is its slogan: "Empowering the French Art of Living." A French person would probably cry if they saw this! This is completely taking crudeness for elegance and simplicity for art!