MU AN Light luxury Hotel

MU AN Light luxury Hotel Reviews

MU AN Light luxury Hotel

No.53 Baishulin, Beilin District, Xi'an, Shaanxi, 710001, ChinaSee Hotel Details
MU AN Light luxury Hotel
MU AN Light luxury HotelMU AN Light luxury HotelMU AN Light luxury Hotel
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1 night

Guest Reviews

6.7/10
60 review
Verified reviews
Location6.7
Amenities6.5
Service7.0
Cleanliness6.5
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All reviews(60)
Positive reviews(45)
Reviews with photos/video(11)
Great location(15)
Friendly staff(13)
Awesome stay(7)
Classy environment(6)
Easy to get around(5)
Negative reviews(15)
Gajdgl
Nordic Style Double Bed Room
Stayed in Feb 2025
Couples
12 review
6.0/10
Posted on Mar 9, 2025
Amazing location and the most comfortable bed I’ve ever slept in with a very warm shower. Not very clean and no toilet paper or towels provided. Front desk not manned
Response from Property: tannks so much have a good trip
Graham_
Budget Yueqi Double Bed Room
Stayed in Dec 2024
Solo travelers
1 review
7.5/10
Posted on Feb 4, 2025
The hotel was located close to most of the tourist sites, making traveling convenient. The amenities were okay, but there wasn't any hot water to take a proper hot shower.
Response from Property: First of all, thank you for your praise of our store's excellent location. The hot water you mentioned is because it's too cold these days, the hot water needs to be left out for a while.
AskeRM
Neo-Chinese Style Tatami (Shared Bathroom)
Stayed in Oct 2024
Travel with friends
13 review
8.0/10
Very Good
Posted on Nov 30, 2024
We had a bit of a rocky start with some unclean bedsheets in this slightly rustic hotel. But the owner, Eric is a top notch guy who instantly solved any and all problems we had. There was also free laundry he helped us with. The hotel seems to be still under renovation but we were totally fine with the experience, especially with the location and price point
Response from Property: thank u so much
ruzno
Budget Yueqi Double Bed Room
Stayed in Jul 2024
Solo travelers
24 review
6.5/10
Posted on Oct 3, 2024
The place is well located and the staff is good and kind, a bit dirty under my bed and the plug was broken but the owner immediately gave me a power bank for free so overall it’s worth especially for the location.
Response from Property: Thank you for your stay if you have a bad experience, I apologize on behalf of the hotel, we will improve in time, I hope you have a good trip
Anonymous User
Neo-Chinese Style Tatami (Shared Bathroom)
Stayed in Jul 2024
Couples
4 review
3.0/10
Posted on Aug 17, 2024
Horrible room. Dirty, used tissues around the room. Damaged walls and furniture. Either too hot or freezing with AC. Shared bathroom also not clean and smelly. Only good thing to note is the location.
Response from Property: You checked into our hotel after you approved it. As for the furniture, you damaged it and took away one of our quilts. We did not ask you for compensation. We try our best to provide the public toilet. Sorry for the inconvenience.
Guest User
Nordic Style Double Bed Room
Stayed in Sep 2024
Solo travelers
25 review
8.5/10
Very Good
Posted on Oct 29, 2024
Very friendly and helpfull staf. More then enough for a basic stay.
Response from Property: thank you
Guest User
Nordic Style Double Bed Room
Stayed in Jun 2024
Couples
6 review
4.0/10
Posted on Jul 16, 2024
It’s difficult to find the hotel, because in maps, it’s not well indicated. The room had all the parquet in very bad condition, you would trip over it. The staff was not friendly, and on top of that they had a pet rat on the reception table.
Response from Property: First of all, thank you for staying in my hotel, one of our floors is solid wood flooring. Second, we provide the corresponding service, certainly can not meet the five-star level requirements, three, we put the front desk is a chipmunk, is a pet is not a mouse
Guest User
Neo-Chinese Style Tatami (Shared Bathroom)
Stayed in Apr 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on May 25, 2025
The location is very good, right next to the city wall, the environment is very good and unique, I like their reception hall and bedside background, it's very beautiful
Original TextTranslated by Google
Response from Property: Thank you for your evaluation. Now all hotels are upgraded to the all-season version. The price is still the same as before, and the grade is completely different.
Haobuzaihu.
Standard Room
Stayed in Jan 2025
Family
2 review
5.0/10
Posted on Feb 5, 2025
Ordinary B&B, there are attractions nearby, but the hotel is about one kilometer away from the subway station, there is a large flow of people around, and the living environment is average. If there is no other choice, you can consider this place.
Original TextTranslated by Google
Response from Property: 謝謝您的評價，我們就是針對現在消費降級市場做的，普通住宿，一百快的房子，要實現五星級別的服務真的很難滿足
Marina
Suite - Courtyard-View, City-View
Stayed in Oct 2024
Solo travelers
4 review
9.0/10
Great
Posted on Nov 18, 2024
The owner has been super attentive at all times. Very nice and accessible. He even offered me an umbrella because it was raining. Highly recommended.
Original TextTranslated by Google
Response from Property: Thank you for your stay if you have a bad experience, I apologize on behalf of the hotel, we will improve in time, I hope you have a good trip
Kuailedelvxingjiyiy
Standard Room
Stayed in Aug 2024
Couples
23 review
7.5/10
Posted on Sep 7, 2024
The B&B has complete facilities, a superior location, convenient transportation, clean environment and hygiene, and good service. There are mosquitoes, and I got a few bites in a short while. I hope the store can eliminate mosquitoes.
Original TextTranslated by Google
Response from Property: Dear customer, I deeply apologize for causing you a bad check-in experience. We are located in the most central location of the city. First, there are museums, bell towers, Wolong Temple, and the famous Luoma City Pedestrian Street at the door, all within walking distance. Two: Every guest is our VIP and will serve you warmly. Three: We have professional cleaning staff who will clean every day.
Guest User
Nordic Style Double Bed Room
Stayed in Jan 2025
Other
9 review
2.5/10
Posted on Feb 24, 2025
Facilities: Incomplete, unmatched Hygiene: General Environment: poor sound insulation Service: OK
Original TextTranslated by Google
Response from Property: First of all, thank you for your evaluation: The doors of our hotel are all password locked, and outsiders cannot get in, so I don't know where you get the idea of ​​being unsafe. 2. Regarding hygiene, we have professional cleaning ladies who clean every day. We don’t know what the reason you mentioned is. 3. The service is definitely not as good as that of a five-star hotel. 4. Our price is less than 100 yuan and we are located in the most central area of ​​the city. The price/performance ratio should be the best
Anonymous User
Fengji Two-Bedroom Suite
Stayed in Jan 2025
Family
2 review
3.0/10
Posted on Feb 4, 2025
The room facilities are extremely simple, the decoration is old, the hygiene is extremely poor, and there is a lot of dust. Ctrip agreed to modify the order, but the boss still made up reasons saying that the platform does not allow changes, and contacting the platform did not work.
Original TextTranslated by Google
Response from Property: First of all, thank you for your evaluation. The house was sold for more than 200 yuan during the Spring Festival. Second, we have a cleaning lady who cleans every day. Third, you set the guaranteed order rules and that's it. Fourth, if you don't like it on the first day, apply for a refund. You can't give me a malicious bad review because you have something to do the next day and the website didn't give you a refund.
Guest User
Neo-Chinese Style Tatami (Shared Bathroom)
Stayed in Dec 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Jan 25, 2025
The service attitude is good, the room is clean and tidy, and the sound insulation is very good.
Original TextTranslated by Google
Response from Property: thank you for your review
Guest User
Budget Yueqi Double Bed Room
Stayed in Nov 2024
Business travelers
54 review
2.0/10
Posted on Dec 5, 2024
The environmental sanitation is very poor, the service is also checked, and this place does not issue invoices.
Original TextTranslated by Google
Response from Property: Dear user, first of all, our rooms are professionally cleaned. The house you booked is only 40 yuan. How do you think I will invoice you? You cannot maliciously give us a bad review just because we cannot issue an invoice. Please forgive me. Next time you go to a five-star hotel, don’t book it with me.