Gran Melia Xi'an

2月份出差選擇了下榻這家酒店，旅遊淡季的價格是比較合理的，管家式服務很便利，行政樓層的行政禮遇也符合預期。希望酒店能繼續提供如此性價比的服務，下次來西安還會選擇盛美利亞。

環還不錯，幫朋友定的，很滿意

This time I came to Xi'an for a trip, and I had a full experience. The first step was to choose a hotel. I compared so many hotels, and then came here to open a blind box. I was very satisfied. I don't sleep well, but this one is very quiet. I highly recommend it. The whole hotel is very user-friendly, and the front desk Jinlong's service attitude is also good

The environment is very good, the ceiling is high, and people do not feel depressed. There is a soft fragrance, the environment is clean, the room is large, the bedding is comfortable, the equipment is complete, and all services are very satisfactory. I will come to this hotel next time.

I passed through Xi'an on my way back to the UK. I booked a penthouse suite. The room environment was good, the bathroom was spacious, and the facilities were good. But the air conditioner was not very cold, the socket was loose, and the landline in the bedroom could not dial the front desk. It needs to be improved. Overall good reviews. One episode was that the front desk did not mention that minors staying alone need to register guardian information when checking in. Later, the measure taken after discovering it was to invalidate the room card. When I returned to the room after having afternoon tea in the executive lounge, I was locked out of the room door. I was embarrassed for nearly half an hour. After that, I was told to go to the front desk from the fifth floor to supplement the information before I could continue to stay in the hotel. As a prospective college student who has lived in Europe for a long time and became an adult this year, I understand that this is the responsible behavior of the front desk and is also a routine regulation. But as a long-established European resort hotel, can Gran Meliá do more decently? After the front desk found out the negligence in work, they could have called my personal phone or room landline to inform me. I have no reason not to cooperate. I hope the hotel management will pay attention to it and strengthen the training of front-line employees Thank you

環境很好，服務態度很好