Crowne Plaza Wuxi City Center

Crowne Plaza Wuxi City Center Reviews

Crowne Plaza Wuxi City Center

No.18 Yonghe Road, Liangxi District, Wuxi, Jiangsu, 214023, ChinaView Hotel Details
Crowne Plaza Wuxi City Center
Crowne Plaza Wuxi City CenterCrowne Plaza Wuxi City CenterCrowne Plaza Wuxi City Center
Check available rooms for your travel dates
We Price Match
1 night

Crowne Plaza Wuxi City Center Guest Reviews

4.7/5
Outstanding
4359 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
Filter by:
Sort by:
All reviews(4359)
Positive reviews(4273)
Reviews with photos/video(1250)
Friendly front desk staff(823)
Delicious breakfast(463)
Located downtown(69)
Loved the night views(48)
Great swimming pool(41)
Has facilities for children(24)
Negative reviews(86)
Guest User
Crowne Plaza Superior Double Room
Stayed in Feb 2024
Business travelers
7 review
4.7/5
Amazing
Posted on Mar 21, 2024
The staff went out of their way to assist us with local transport and going the exstra mile to help us be comforyable and to make our stay pleasant. The Chines restaurant was a challange to eat at but room service food was lovely. Nearby parks to walk in is lovely also close to old city to feel some Chines culture. Thanks a lot
Response from Property: Dear guests,welcome to Wuxi, a city renowned for its picturesque scenery. Here you can indulge in the captivating beauty of Jiangnan and savor exquisite local cuisine.We look forward to meeting you again.Wish you a pleasant trip! General Manager/Cathy Yang
Guest User
Crowne Plaza Superior Double Room
Stayed in Oct 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Jan 16, 2025
The room is very clean ~ bed is very comfortable!!
Response from Property: Dear Guest,Greetings! Thank you for choosing the Crowne Plaza Wuxi City Center. Your recognition is the endless motivation for us to continuously improve our services. The hotel is conveniently located in a bustling area yet offers a tranquil retreat, making it an ideal place for both business travel and leisure vacations. Wish you a pleasant life! General Manager / Zhu Qiming
Peter Clouston
Crowne Plaza Superior Double Room
Stayed in Mar 2024
Business travelers
3 review
3.7/5
Posted on Apr 15, 2024
Good hotel but getting a bit old, but enjoyed my stay
Response from Property: Dear Guest, Thank you for choosing to stay at Crowne Plaza Wuxi City Center. We appreciate your feedback and will continue to improve our services and upgrade our facilities to ensure a satisfactory stay for every guest. Thank you again for sharing your experience and we look forward to meeting you again in the near future. Wish you a pleasant life! General Manager/Cathy Yang
Miq
Crowne Plaza Superior Twin Room
Stayed in Feb 2023
Couples
7 review
5.0/5
Outstanding
Posted on Mar 29, 2023
Nice hotels at perfect location! Greatful for the upgrade The services are also excellent
Response from Property: Dear Guest, Thank you for taking time to share your feedback regarding your recent stay at Crowne Plaza Wuxi City Center! We are very glad to know that my colleague making your visit enjoyable. Meanwhile, we take your guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for you feedback, We looking forward to welcoming you back in the near future. Thank you / General Manager
Md
Crowne Plaza Superior Double Room
Stayed in Sep 2024
Business travelers
8 review
3.7/5
Posted on Oct 10, 2024
Aircon are not running
Response from Property: Dear Guest, Thank you for taking time to share your feedback regarding your recent stay at Crowne Plaza Wuxi City Center! We will be reviewing what you reflected with our Housekeeping team concerned to ensure that this does not occur again in the future.Thank you again for you feedback, We looking forward to welcoming you back in the near future. Wish you a pleasant life! / General Manager
Guest User
Crowne Plaza Superior Double Room
Stayed in Mar 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on May 10, 2024
Friendly staffs, and good services
Response from Property: Dear guests,welcome to Wuxi, a city renowned for its picturesque scenery. Here you can indulge in the captivating beauty of Jiangnan and savor exquisite local cuisine.We look forward to meeting you again.Wish you a pleasant trip! General Manager/Cathy Yang
Anonymous User
Crowne Plaza Superior Double Room
Stayed in Nov 2023
Family
2 review
5.0/5
Outstanding
Posted on Jan 1, 2024
house keeping service is lovely.
Response from Property: 尊敬的客人,您好!感謝您選擇無錫城中皇冠假日酒店!我們會一如既往地保持熱情周到的服務,致力於為您和每一位賓客營造專業高效的居停之所。期待在不久的將來再次與您相遇,祝您生活愉快!General Manager/Cathy Yang
Anonymous User
Crowne Plaza Superior Double Room
Stayed in Jan 2023
Business travelers
4 review
4.0/5
Very Good
Posted on Feb 16, 2023
Worth the price. Good for Chinese local visitors. Breakfast choices may be limited for foreigners. Will return soon.
Response from Property: Dear Guest, Thank you for taking time to share your feedback regarding your recent stay at Crowne Plaza Wuxi City Center! We are very glad to know that my colleague making your visit enjoyable. Meanwhile, we take your guest comments very seriously and we have passed on your comments about breakfast to the Food and Beverage team.Thank you again for you feedback, We looking forward to welcoming you back in the near future. Thank you / General Manager
RANJITH
Crowne Plaza Superior Double Room
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jun 3, 2024
Very good hotel.
Response from Property: Dear guests,welcome to Wuxi, a city renowned for its picturesque scenery. Here you can indulge in the captivating beauty of Jiangnan and savor exquisite local cuisine.We look forward to meeting you again.Wish you a pleasant trip! /General Manager
Sandeep
Crowne Plaza Superior Twin Room
Stayed in Aug 2023
Business travelers
5 review
4.7/5
Amazing
Posted on Sep 23, 2023
Lovely experience, nice staff
Response from Property: Dear Guest, Thank you for taking time to share your feedback regarding your recent stay at Crowne Plaza Wuxi City Center! We are very glad to know that my colleague making your visit enjoyable. Meanwhile, we take your guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for you feedback, We looking forward to welcoming you back in the near future. Thank you / General Manager/Cathy Yang
Guest User
Crowne Plaza Superior Double Room
Stayed in Dec 2022
Business travelers
9 review
5.0/5
Outstanding
Posted on Jan 24, 2023
Nice breakfast, big room, the team was excellent, fluent english 👌👌
Response from Property: Dear Guest, Thank you for taking time to share your feedback regarding your recent stay at Crowne Plaza Wuxi City Center! We are very glad to know that my colleague making your visit enjoyable. Meanwhile, we take your guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for you feedback, We looking forward to welcoming you back in the near future. Thank you / General Manager
Erenwang
Crowne Plaza Superior Twin Room
Stayed in Feb 2025
Family
5 review
5.0/5
Outstanding
Posted on Mar 11, 2025
When checking in, I was a little tired and irritable because of my busy schedule. But Seven kept smiling, enthusiastic and patient, quickly helped me to complete the formalities, and also introduced the hotel's facilities. During my stay, I encountered some small problems and asked her for help. No matter how busy she was, she responded in time and actively coordinated to solve them, so that I had no worries about my stay. When checking out, she also carefully asked about my stay experience, sincere and professional. Seven used his enthusiastic service to make me feel the warmth of home in the hotel. Next time I come to Wuxi, I will definitely choose this hotel, and I look forward to meeting Seven again!
Original TextTranslated by Google
Response from Property: 尊敬的客人,於這紛繁塵世中,您匆匆步履,踏至無錫城中皇冠假日酒店,疲憊與煩躁仿若行囊,被Seven 那如春日暖陽般的微笑悄然化解。她以熱忱之心,編織了一場關於家的記憶,於您的旅居時光裏,繪就温暖篇章。您的讚譽,宛如靈動音符,在我們心間奏響悦耳旋律。每一次及時響應,每一回協調解決,皆是Seven 用心書寫的詩行,讓這方寸之間,滿是温情與關懷。願未來歲月,無論您身在何方,無錫城中皇冠假日酒店永遠為您點亮那盞歸家的燈。期待與您重逢之日,再續此般雅緻時光。酒店總經理/朱啟明
Shengmonikasimayou
Superior Room
Stayed in Feb 2025
Family
2 review
5.0/5
Outstanding
Posted on Mar 10, 2025
I have to praise Seven at the front desk at Crowne Plaza Wuxi City Center this time! When checking in, Seven had a sincere and warm smile on her face, and her tone was particularly friendly. She helped me complete the formalities quickly and professionally, and also introduced the hotel facilities and breakfast time, which made me relax all of a sudden. During my stay, I encountered a problem and called the front desk. Seven responded quickly and actively coordinated to solve it. The efficiency was super high. When checking out, she enthusiastically asked about my stay experience, sincere and patient. Because of Seven's enthusiastic service, this trip was comfortable and safe. I strongly recommend this hotel, and I look forward to meeting Seven again next time!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Our entire team feels very warm and touched when we read your message! Thank you for sharing your stay experience at Crowne Plaza Wuxi City Center so carefully, especially the praise for Seven at the front desk, which makes us feel proud. Every word you say makes us feel Seven's sincerity and professionalism. We are very pleased that her warm smile and caring service can bring you comfort and peace of mind. Seven's performance is the embodiment of our hotel's service spirit-treat every guest with heart, so that you can feel the warmth of home from the moment you step into the hotel. Whether it is the detailed introduction at check-in or the efficient response during your stay, we hope to provide you with meticulous care. Your satisfaction is our greatest pursuit, and Seven's efforts have made us more determined to do so. Thank you again for your support and encouragement, and we look forward to your continued choice of our hotel when you come to Wuxi next time. We will continue to provide you with quality services as always, and hope that every stay of yours will be full of warmth and surprises! I wish you a happy life and look forward to meeting you again! Hotel General Manager/Zhu Qiming
Guest User
Crowne Plaza Superior Twin Room
Stayed in Feb 2025
Travel with friends
9 review
5.0/5
Outstanding
Posted on Mar 8, 2025
This time we booked Holiday Inn, after all, it is a hotel under InterContinental. Both the software and hardware are very good. The service provided by Leo, the guy who checked in at the front desk, was very nice, very considerate and had a very good attitude! The hotel is very convenient for travel, and there are many places to eat around. The room is also very good. Brother Leo specially chose a room with a view for us. The room is large and clean, the facilities are relatively complete, and the bed is very comfortable. I will choose this hotel next time I come to Wuxi
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您用如此細膩的筆觸描繪了在無錫城中皇冠假日酒店的美好時光。我們很高興Leo的周到服務能為您增添一份旅途的温馨,而酒店的便利與舒適也能成為您回憶中的一抹亮色。願每一次的相遇都如詩如畫,我們在這裏,靜候您的再次歸來,續寫更多美好的故事。酒店總經理/朱啟明
Guest User
Crowne Plaza Superior Double Room
Stayed in Feb 2025
Business travelers
7 review
5.0/5
Outstanding
Posted on Mar 4, 2025
I chose this hotel on a business trip to Wuxi. The day before I arrived, the staff called to ask about my accommodation preferences and enthusiastically arranged for an upgraded room. When I checked in, I happened to meet Xiao Zhao, the staff member who called the day before, who enthusiastically guided me and made the check-in process smooth. The hotel is in a good location, close to Nanchang Street and Wuxi Museum, and the hygiene and service are worthy of a five-star hotel.
Original TextTranslated by Google
Response from Property: Dear guest, hello! In this corner of the bustling city, Crowne Plaza Wuxi City Center is fortunate to be your place of residence during your business trip. Your praise is like a beam of warm light, illuminating our way forward and filling us with joy and gratitude. Our team members listen attentively to the needs of every traveler with enthusiasm and professionalism. Xiao Zhao's enthusiastic guidance and thoughtful arrangements are just a bright spot in our service picture. The hotel's superior geographical location, adjacent to cultural attractions such as Nanchang Street and Wuxi Museum, allows you to appreciate the unique charm of this city during your busy business trip. The clean environment and high-quality service are our pursuit and interpretation of the five-star standard. I hope to meet you again in the future, continue to write more stories about wonderful accommodation, and add a touch of warmth and comfort to every journey of yours. Hotel General Manager/Zhu Qiming