Mercure Wuxi East Railway Station

Mercure Wuxi East Railway Station Reviews

Mercure Wuxi East Railway Station

388 Xingwu Road, Xishan District, Wuxi City, Jiangsu Province, Xishan District, Wuxi, Jiangsu, ChinaView Hotel Details
Mercure Wuxi East Railway Station
Mercure Wuxi East Railway StationMercure Wuxi East Railway StationMercure Wuxi East Railway Station
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Mercure Wuxi East Railway Station Guest Reviews

4.9/5
Perfect
425 review
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(425)
Positive reviews(419)
Reviews with photos/video(54)
Convenient location(61)
Awesome amenities(50)
Delicious breakfast(47)
Easy to get around(41)
Close to train station(29)
Friendly front desk staff(26)
Many amenities(16)
Perfect for business trips(11)
Negative reviews(6)
K N11
Deluxe 2-bed Room
Stayed in Sep 2024
Business travelers
19 review
4.0/5
Very Good
Posted on Oct 17, 2024
too nosiy due to construction next to hotel
Response from Property: Dear customer,We are extremely sorry that you were disturbed by construction noise during your stay. We deeply apologize. We will do our best to ensure that your next stay experience is more enjoyable. To solve this problem, we will take the following measures: Firstly, we will try our best to arrange for you to stay in a room far away from the construction area. Secondly, we will communicate with the construction party to minimize the impact of construction noise on you. Finally, we will provide soundproofing equipment such as earplugs to ensure the quality of your rest.Once again, thank you for your feedback. We look forward to having the opportunity to provide you with better service. We hope you can reconsider and give us the opportunity to improve. Wish you a happy life!
Aaron
Superior Double Room
Stayed in Nov 2024
Family
2 review
4.7/5
Amazing
Posted on Jan 4, 2025
Clean room, yummy breakfast, good service, and another plus point was washer + dryer available for use free of charge.
Response from Property: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service philosophy of doing things with care and attentive service, allowing you to feel the warmth of home. Wishing you a happy day!
Denis
Guest Queen Room
Stayed in Oct 2024
Business travelers
8 review
3.5/5
Posted on Nov 22, 2024
A new hotel very close to Wuxi East station. Drawbacks: - !!! No European power sockets in the room, no adapter available at reception; - no English speaking staff; - very slow internet on the room WiFi
Response from Property: Hi Dear, U put 3 feelings,we got it. I just think how should we reply to you. Yes, we donot have the European power sockets,but now we buy it Yes not everyone can speak English very well at the front desk.now, next time,we will use some APP to can OK talking problems in time.and maybe moblie phones in different countries connected to WIFI need time to wait.We got itWe will change ,and Believe us!If you still have a chance We hope u can stay in our hotel!Wait U back please!
Rossi
Superior Double Room
Stayed in Sep 2024
Business travelers
40 review
4.5/5
Great
Posted on Oct 16, 2024
Within walking distance from Wuxi high speed train station. Clean and organized. Good service
Response from Property: Distinguished guests, hello! Thank you for staying at Mercure Hotel Wuxi East Station and being satisfied with us. We are also very grateful for your support and affection. We will definitely work harder and wholeheartedly provide you with even better service. We look forward to your next visit! Thank you!PS. If you are very satisfied with us, the score should be 5 points. Thank you for your attention!
Aracham Veettil Abdul Hazeeb
Superior Double Room
Stayed in Nov 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Dec 15, 2024
Best hotel chain I have visited. Great view of the station from the room.
Response from Property: Oh, thank you, thank you so much. I hope you can come, I hope you come again!
Ibbo1966
Superior Double Room
Stayed in Jul 2024
Business travelers
20 review
5.0/5
Outstanding
Posted on Sep 1, 2024
Super hotel, great location, as only a 5-minute walk from Wuxi East railway station, lovely clean, modern room. Only frustration for my visit was that only 1 of the 2 lifts was working, and this was very, very slow. Staff were attentive and knowledgeable, always smiling and helped may my stay enjoyable
Response from Property: Dear guest,Hello! Thank you very much for your high praise of our hotel. We are very glad to know that you are satisfied with the location, rooms and staff service of the hotel. Regarding the elevator issue, we are deeply sorry for the inconvenience caused to you. At present, we have arranged professional personnel to conduct comprehensive inspection and maintenance of the elevator to ensure the normal operation of the two elevators is restored as soon as possible, so as to improve the stay experience of you and other guests. We will always maintain the professionalism and enthusiastic service of our staff and create a comfortable and pleasant stay environment for every guest. Looking forward to your next visit!
Enrico Cristina Anna
Family Room
Stayed in Jul 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Super hotel, the manager girl at the reception was incredible and solved immediately all our problems. I suggest this hotel near the train station
Response from Property: Greetings! We are truly grateful for your presence. Moreover, we sincerely express our gratitude for your affection and approval. We are deeply touched that you have retained the wonderful memories here. Ensuring guests enjoy a remarkable stay experience is our unwavering obligation. Receiving your acclaim fills us with honor and simultaneously gives us greater impetus to forge ahead. We earnestly hope for more opportunities to serve you.
Guest User
Superior Double Room
Stayed in Nov 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 19, 2024
Good location and good service
Response from Property: 尊敬的賓客:您好!感謝您選擇無錫東站美居酒店!您的一句“服務一級棒”就如冬日裏的一股暖流,温暖了我們的心,感謝您的鼓勵,我們一定會做到更好爭取您下次完美的五分!祝:安好!
Guest User
Deluxe 2-bed Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 9, 2024
Good hotel, good ambience
Response from Property: Distinguished guests: Hello! Thank you for your 5 - point review! Every city always has reasons to be remembered, every season has scenery that we are reluctant to part with, and every hotel has their sweet and warm memories. We hope that the Mercure at Wuxi East Station will be the warmest and most unique one in your memories! Come back to Mercure often. Wish you well!
Guest User
Family Room
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Very good
Response from Property: 尊敬的賓客:您好,感謝您的點評!酒店提倡“用心服務”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!您的滿意就是我們的追求!期待您的再次光臨。
Guest User
Superior Double Room
Stayed in Dec 2024
Business travelers
37 review
5.0/5
Outstanding
Posted on Jan 4, 2025
The hotel is right next to the South Square of Wuxi East Station, and you can walk to the station in 5 minutes. The room is not big, but it is very clean and has a smart toilet. The room is very new. There are two packs of drip coffee, which is very good. There are free drinks in the small refrigerator. The breakfast is quite good, with many choices. The breakfast delivered by the front desk is very good.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Wuxi Mercure Hotel. We look forward to your visit again to review our progress and wish you a happy day!
Guest User
Superior Double Room
Stayed in Dec 2024
Business travelers
5 review
4.5/5
Great
Posted on Jan 4, 2025
It is very close to Wuxi East Railway Station, which is convenient for travel. The breakfast is quite rich and the environment and facilities are very new. At first, I was worried that it would be too close to the high-speed railway station and there would be noise, but there were fewer vehicles at night and the impact was not significant. Yingyue Lake Park is next to the hotel.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Wuxi Mercure Hotel. We look forward to your visit again to review our progress and wish you a happy day!
Anonymous User
Deluxe Queen Room
Stayed in Nov 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on Dec 6, 2024
This hotel is simply amazing, very close to Wuxi East Station and within walking distance of South Square. The room is large and clean, the bed is comfortable, the shower water pressure is strong, and the details are perfect. The lobby and restaurant are also tastefully decorated.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has reasons for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Mercure Wuxi East Station will be the warmest and warmest in your memories. The unique one! Come back to Mercure often and wish you well!
Chenshenbin
Deluxe 2-bed Room
Stayed in Nov 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 6, 2024
Very satisfied with the hotel stay, the front desk service is warm and thoughtful, the room is clean and sanitary, and the location is very convenient, right next to the high-speed rail station. I will come again next time!
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Wuxi Mercure. We look forward to your visit again to review our progress and wish you a happy day!
flodymao
Superior Double Room
Stayed in Oct 2024
Business travelers
11 review
4.5/5
Great
Posted on Nov 26, 2024
The room facing the high-speed rail station was very cold. The front desk upgraded my room to one facing the square. There is plenty of sunshine, good scenery, and the room facilities are new and clean. The internet speed is very fast. The only downside was that my computer's plug didn't match the hotel's plug. There is no conversion plug provided at the front desk. I believe I will book here again next time.
Original TextTranslated by Google
Response from Property: Dear, we have received your reply. We bought the plug converter you complained about. We really bought it, but we bought a little less. This time we purchased more. Next time you arrive, we will ensure that the quantity is sufficient. The most beautiful thing is the infinite gaze, as if we have met before in the previous life. . .