Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.0
Amenities8.8
Service9.4
Cleanliness9.1
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All reviews(1086)
Positive reviews(1034)
Reviews with photos/video(238)
Friendly front desk staff(148)
Convenient location(145)
Delicious breakfast(67)
Would stay again(49)
Convenient parking(47)
Shower difficult to use(42)
Close to scenic area(36)
Convenient public transportation(20)
Negative reviews(52)
Guest User
Guestroom (2 Beds)
Stayed in Apr 2025
Family
4 review
10.0/10
Outstanding
Posted on May 21, 2025
The room is spacious, cosy and clean. Equipped with toiletries and the location is really near to all the scenic spots as well as eateries and supermarket.
Staff are nice and friendly.
Breakfast has vegetarian options.
No escalator but is still fine for us.
Response from Property: We will continue to work hard. There is no best, only better! Thoughtful and loving service, warm and comfortable environment, let you come happily and walk comfortably, looking forward to the next meeting.
Binchong
Superior Double Room
Stayed in Mar 2025
Solo travelers
11 review
10.0/10
Outstanding
Posted on Apr 24, 2025
Comfortable hotel in a convenient location for touring Wutaishan. The staff made the stay especially welcoming with considerate, courteous and helpful service.
Response from Property: Your praise is like the blooming flowers in spring, bright and touching, and the beautiful aftertaste is the color that never fades. The happy mood is only because of your presence, and the affectionate concern conveys the unchanging feelings. Thank you for your love for Xing Xiaocheng.
Guest User
Guestroom (2 Beds)
Stayed in Mar 2024
Family
6 review
10.0/10
Outstanding
Posted on May 4, 2024
We stayed for 3 nights. Friendly staffs, great services and clean room. Location is very convenient, close to many attractions.
Response from Property: Thank you very much for choosing us,We will always do our best to serve you。
Mingxin
Superior Double Room
Stayed in Feb 2025
Couples
27 review
1.0/10
Posted on Mar 24, 2025
I'm a Ctrip v5 member. I've never stayed in such a rubbish Starway hotel. The corners are damaged and moldy, the toilet is broken, the shower is broken, and the breakfast plates are not cleaned.
Original TextTranslated by Google
Response from Property: Dear user, we are very sorry for the unpleasant experience you have experienced. We have received your feedback, we will definitely work hard to do better and look forward to your next visit!
Guest User
Guestroom (2 Beds)
Stayed in Jan 2025
Couples
1 review
2.0/10
Posted on Mar 17, 2025
I have always trusted Huazhu hotels, but except for Starway in all regions, my experience with Starway has been very bad, and this time was the worst. All the facilities are old and even broken. The sanitary conditions are also worrying. I got ringworm when I came back. There is no service and the lobby is dim. I spent a lot of money but got a very bad experience, very disappointed!
Original TextTranslated by Google
Response from Property: We deeply regret your experience during your stay at our hotel. Your valuable opinions are very important and we will distribute them to relevant departments to improve service quality. If you come here next time, we hope you can book this hotel again and give us a chance to apologize to you. We look forward to seeing you again!
Guest User
Superior Double Room
Stayed in Jan 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on Feb 17, 2025
The room was clean, the service was satisfactory, and the location was excellent as the starting point for the pilgrimage. After breakfast at 7 o'clock in the morning, I set off for Wuye Temple. It was very convenient to take the bus diagonally opposite. I got off in the central area to go to Wuye Temple. After the worship, the front desk took the initiative to bring hot tea. It was really considerate and thoughtful service!
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Response from Property: Your praise is the greatest compliment to us and the greatest driving force for our progress✌️. Thank you very much for your high evaluation, which will motivate us to keep working hard. We look forward to your next visit!
Guoqing
Guestroom (2 Beds)
Stayed in Jan 2025
Other
4 review
10.0/10
Outstanding
Posted on Feb 15, 2025
The environment is good, the Zen room is very artistic. Slept very comfortably. The water is a bit cold, so those who like to take a bath with hot water should not do so to avoid catching a cold.
Original TextTranslated by Google
Response from Property: We deeply regret that we were unable to meet your expectations. We value every customer's feedback and will use it as motivation to continuously optimize our services and products. Thank you for your comments and welcome to visit us next time!
Guest User
Superior Double Room
Stayed in Jan 2025
Couples
1 review
10.0/10
Outstanding
Posted on Feb 15, 2025
The room was very clean. The service attitude of the service staff was very good. Because we used a lot of water for tea, the hotel gave us a lot of water. The transportation was convenient. There was a bus at the door, which was very convenient for travel.
Original TextTranslated by Google
Response from Property: Thank you for your comments and appreciation. Fate has brought you together with Xingcheng, and the collision has created colorful fireworks. Thank you again for your support. May time slow down, and may old friends stay together. I look forward to seeing you again next time.
Guest User
Guestroom (2 Beds)
Stayed in Jul 2024
Family
2 review
2.0/10
Posted on Aug 10, 2024
Avoid lightning! It was a very bad experience. It is more like a slum than a hotel. It is actually a Starway Hotel which is a B&B franchise. I don't know how it got so many five-star reviews. There are three floors in total and no elevator. You have to carry all the bags up by yourself. As soon as you enter the door, a strong sour smell hits you in the face. The interior furnishings are also very simple. There is a pool of unknown liquid next to the small coffee table that has not been cleaned up. The most amazing thing is the ingenious design of the bathroom. My God~ The floor drain in the bathroom that I looked at for a long time but didn't find was actually installed outside. It has to wait until all the water overflows before it can drain. As a result, the floor drain didn't absorb much water in the end, and it all overflowed to other places. The designer is suspected to be a fake person. The bathroom is also as small as a **. When taking a shower, turning left will hit the glass, turning right will hit the shower switch, and you will bump into it accidentally. I hurt my arm after taking a shower. I didn't feel anything before taking a shower, but after taking a shower, I obviously felt that the room was very stuffy, and it was only this floor that was stuffy. Other floors were very cool. I could obviously feel a little cool when I went down to the corridor on the second floor. That would be fine, but it turns out there isn’t even an air conditioner. Shouldn’t air conditioning be a standard feature of a hotel? The top of Mount Wutai is very cool, 23 degrees outside and 30 degrees inside the hotel room. I spent the whole night relying on a broken electric fan on the windowsill in the hope of getting some cool air from outside, but it was still better than nothing. I kept rattling by heavy trucks with the windows open all night. I managed to get through the two hours of sleep in a daze. It would be more comfortable to move a mattress out and sleep on the street than to stay in this slum hotel. This is not my first time to Mount Wutai, and there is a direct highway to Mount Wutai. I don't understand why this room, which costs only 600 to 700 yuan a night and has no air conditioning or TV and does not include breakfast, is worth the price. Does coming to Mount Wutai necessarily mean going through hardships and tempering one's character? Or are they cutting out air conditioning, television, and breakfast in the name of meditation, just to make a little more dirty money? If possible, it's not worth giving a single point rating!
Original TextTranslated by Google
Response from Property: We are very sorry to hear that you had an unpleasant stay. We deeply regret to hear about the accommodation conditions, lack of basic facilities such as elevators and air conditioning, and hygiene issues you mentioned. We will provide you with the details immediately and work to improve these issues as quickly as possible to ensure that future guests can enjoy a better accommodation experience. At the same time, we will strengthen supervision of all hotel personnel to ensure our service quality and customer satisfaction. Thank you for your feedback, which gives us the opportunity to improve and enhance. We look forward to your understanding and support!
Guest User
Guestroom (2 Beds)
Stayed in Oct 2024
Family
3 review
10.0/10
Outstanding
Posted on Dec 1, 2024
I booked a double tatami room and arrived yesterday at noon. I knew I was very satisfied as soon as I opened the door. The sunlight was very good, the decoration was very quiet, and the floor heating was also very comfortable. Twenty-four-hour hot water and good sound insulation. There were three of us, and they gave us an extra breakfast. I didn't eat it because I was going to Wuye Temple on an empty stomach, but I still felt it was thoughtful. In short, it is a very satisfactory hotel, recommended ~
Original TextTranslated by Google
Response from Property: Good reviews are as good as gold. Thank you for your generosity. We will cherish this honor and look forward to bringing you a more perfect dining experience next time.
Guest User
Superior Double Room
Stayed in Apr 2024
Solo travelers
10 review
9.5/10
Amazing
Posted on May 29, 2024
The hotel is in a good location. The free No. 8 bus runs every 2 minutes at Youyi Road Station at the door. It is only two stops away from the central area and can be reached on foot. Even if you go to a temple further away, you don't need to transfer. There are two buses on both sides of the hotel entrance. It is a restaurant run by locals, and the hotel also provides breakfast. The hotel is right on the road, opposite the mountains. The service is also very attentive, and the environment is clean and tidy. The only regret is that the shower facilities should be updated.
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6/7
Response from Property: Thanks for our meeting, thanks for our joint cooperation and efforts, we finally made a win-win deal! I will serve you more enthusiastically, harder and more professionally! I also hope to get your continued attention.
Wangrong
Tatami Room
Stayed in Oct 2024
Family
4 review
6.2/10
Posted on Nov 18, 2024
The hotel facilities are old. The whole corridor smells like the cafeteria. It's not the smell of cooking, but the smell of old grease in the cafeteria. The sewer smells bad in the room. The tatami and sofa are very dirty. The shower head fixing seat is broken and can't be stuck at all. The hot water doesn't flush and it's not very hot even when it's turned on to the end. The projector remote control battery is dead. The breakfast is not delicious. This is the worst hotel I have ever stayed in under Huazhu Club. So I really can't give a good review. Good place, convenient parking. Although there is no air conditioning in the house, the floor heating makes the room very warm, and it is not cold even if you don't cover yourself with a quilt at night. The service attitude of the staff is very good, positive and enthusiastic, and responsive. I bought two breakfasts, and the waiter saw that there were three of us and gave us one breakfast for free. Thank you very much.
Original TextTranslated by Google
Response from Property: Thank you very much for your praise for the hotel front desk staff. It is our honor to receive your praise. However, we sincerely apologize for the issues you experienced during your stay. Regarding the poor hygiene of the room and the problem of hot water, we will immediately feedback so that we can make improvements. Regarding the quality of breakfast, we will seriously consider your feedback and strive to improve the diversity and taste of dishes to meet the needs of different guests. Thank you again for your valuable feedback. We hope to have the opportunity to serve you again and provide you with a better experience.
永格格
Superior Double Room
Stayed in Apr 2024
Travel with friends
6 review
9.0/10
Great
Posted on May 7, 2024
The counter staff was very polite. Both boys and girls handled the business with a smile and helped buy snacks, which made us have a very happy accommodation experience.
The location is very convenient for eating, shopping and taking the bus.
I will choose to stay here again when I visit Wutai Mountain next time.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing us, we will always do our best to serve you.
Guest User
Triple Room
Stayed in Apr 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on May 7, 2024
The hotel environment is very good, the service attitude is also very good, the room is clean, I am very glad to choose this store, it gave us a lot of help, I am very satisfied with this stay, I will go again next time
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Response from Property: Thank you very much for your praise, we are deeply honored. We will continue to provide high-quality services and bring you more surprises.
XingbenaiqiushanZZZ999
Deluxe Family Room
Stayed in Apr 2024
Family
25 review
10.0/10
Outstanding
Posted on May 5, 2024
The hotel is in a good location, at the Youyi Road intersection stop of bus No. 8, 3 or 4 stops away from Shuxiang Temple and Wuye Temple. There are many places to eat around, and the rooms are large. If you don't want to stay in a B&B, it's a good choice. The front desk service is very enthusiastic, but the breakfast is very average, and the dining area is very small. It's still quite crowded during the May Day holiday?
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise. We are very encouraged by your recognition. We will continue to provide you with the best service and the most perfect experience. We look forward to seeing you again!