Hampton by Hilton Zhangjiajie National Forest Park

可以説各方面都很好，包括早餐。

Because the reviews of this hotel are very, very good, I was looking forward to this hotel, but the actual stay experience was really disappointing. The first is the smell of the room. The room assigned by the hotel at first had a very strong smell, similar to a musty smell + a damp smell. After I complained to the hotel front desk, the front desk said that the room did not smell because the previous person who stayed had no problem. I reluctantly accepted it, but after taking a nap in the room in the afternoon, I had a splitting headache and a sore throat due to the smell. I asked to change rooms again, and then I changed to a room without smell. (Reminder if you live on the 2nd floor, be sure to smell it carefully!) Secondly, the hotel front desk does not know much about the house. There was a floor lamp in the room that couldn't be turned off. I called the front desk to ask how to turn it off, but the front desk said it couldn't be turned off. So I could only put my suitcase in front of the lamp to block the light, and I couldn't sleep well because of the bright light. When I tried again the next night I discovered that the lights could be turned off! It’s not that the hotel staff said it couldn’t be closed! When we finally had breakfast, we saw a bun falling in the hallway in the dining room. From the time I started eating to the time I finished eating, it sat in the aisle and not a single staff member picked it up for about 40 minutes! Very very outrageous! (Don’t talk about customer flow, there aren’t many people eating at all) Comparing to some garden hotels in the same price range, there is no bathtub or yukata in the room. When I came back from the scenic spot at 2 o'clock in the afternoon, I found that the room had not been tidied up. No matter what I took out, it was very unbearable. In terms of advantages, the service is very good, the staff responds promptly, and the hotel is in a good location. The others are gone.

The hotel is in a very good location, about ten minutes' walk from Zhangjiajie Forest Park. Because the hotel is new, the facilities are relatively easy to use. The hotel butler Pengpeng took the initiative to contact us before check-in. The overall service was very satisfactory. It would be better if there were more breakfast varieties.

The location is good. It is very convenient to go to scenic spots, watch performances, eat and shop. The breakfast is also good. The room is very new, the hygiene is good, the service is good, and a lot of water and drinks are given.

酒店裝修較好 衞生佳 服務意識強

還可以吧 還可以吧

乾淨衞生，位置好，有獨立停車場

This hotel is very good, the service is very thoughtful and user-friendly. In particular, the housekeeper Huanhuan was very attentive and informed us of the routes and attractions we visited every day. Thank you so much!

A very comfortable stay experience, newly opened, with the hardware in place. In particular, the service quality is excellent. From the front desk to the guest rooms, from the restaurant to the lobby, everyone is warm and thoughtful, and responsive to all requests.