I came to Wuhan for a trip. Since I stayed at the Liyi Hotel near the airport and thought it was pretty good, I chose the same brand in the city. Although there were two minor incidents during check-in, the male receptionist and the manager on duty that day handled them positively and resolved them. I was going to give it a 5-point rating. But I can’t really describe what happened next. I woke up around 8 o'clock in the morning and it was quite cold (I didn't turn on the air conditioner at night because it was afraid of noise). After waking up, I adjusted the air conditioner to the highest setting of 30 degrees with high wind speed, but the temperature did not go up. It was not until I went out around 2 o'clock in the afternoon that the temperature rose from 16 degrees to around 19 degrees. Wuhan was also quite cold that day. When I was out, I called the front desk and told them about this matter. I just wanted them to take a look when they were cleaning, there was nothing else to do, so I didn't take it too seriously. But the female receptionist who answered my call really left a deep impression on me. The initial conversation was relatively normal, but after I finished speaking, she showed no apology and just asked me if I had closed the window. I said I had, and everything was actually fine up to this point, and I could accept normal inquiries. But when I said I had turned it off, all the front desk staff of all the hotels I met would say ok, they will help me check it when cleaning. I think this kind of reply is totally fine and I won't get angry. But this female front desk staff continued to question me with an impatient tone after I said it was turned off, asking me to confirm (if you have a recording, you can check it yourself). It was really speechless. I also said in the feedback that I just needed to check it when cleaning, but the feedback I got was indeed questioning. What kind of attitude of the front desk staff is this? To be honest, this was the first time I encountered this. Also, I don't know if they checked it when I came back at night. Anyway, I drove all night on the second night, and when I woke up in the morning, it was only about 21 degrees, which was much colder than the temperature of the hotel I stayed in Chengdu and the Liyi Hotel at the airport. But I didn't want to make any more trouble. Also, because of the attitude of the female receptionist on the phone, I didn't want to say anything at all. I hope the hotel can improve. It's not terrible to have problems, but the attitude of the first person who takes over after the problem really determines a lot.