Somerset Wusheng Wuhan

Somerset Wusheng Wuhan Reviews

Somerset Wusheng Wuhan

No.238 Zhongshan Avenue (7F, Capita Mall, Wusheng Road), Qiaokou District, Wuhan, Hubei, 430032, ChinaView Hotel Details
Somerset Wusheng Wuhan
Somerset Wusheng WuhanSomerset Wusheng WuhanSomerset Wusheng Wuhan
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Somerset Wusheng Wuhan Guest Reviews

4.6/5
Very Good
514 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(514)
Positive reviews(495)
Reviews with photos/video(97)
Easy to get around(90)
Close to metro(58)
Convenient for shopping(50)
Large rooms(44)
Perfect for families(37)
Friendly front desk staff(18)
Awesome kitchen(10)
Has play area for children(9)
Negative reviews(19)
GMac
Deluxe Two-Bedroom Executive Suite (Modern Kitchen-Warm Reception Area-Separate Living Room)
Stayed in Oct 2024
Family
86 review
5.0/5
Outstanding
Posted on Dec 1, 2024
A wonderful stay. The afternoon tea set could be improved - otherwise we very much enjoyed this hotel and will return.
Response from Property: Dear guest, thank you for staying at Somerset Wusheng Wuhan and for giving us such a high evaluation! Your good comments are the greatest encouragement to us. We have been working tirelessly to improve the quality of our services, and I believe this feedback will be a great encouragement to all our employees. We sincerely hope that your next visit will be as pleasant as the previous one. I wish you a happy life and look forward to seeing you again!
Darcy. W
Deluxe Two-Bedroom Executive Suite (Modern Kitchen-Warm Reception Area-Separate Living Room)
Stayed in Sep 2024
Family
28 review
5.0/5
Outstanding
Posted on Nov 1, 2024
We had a very pleasant 4 nights here and enjoyed our stay very much. It's connected to the mall beside where there is supermarket, cinema, massage, hair saloons, good coffee, archery, yoga studio and many non digital entertainment for children. Excellent location as it is beside a metro station and easy to hail taxi.
Response from Property: Dear Guest, Thank you for staying at Somerset Wusheng Wuhan and give us valuable comments. Satisfying customers and providing them with a sense of home is our service tenet. In order to provide you with the most comfortable living environment, we will make unremitting efforts. Wishing you a happy life and looking forward to your visit again!
Salmane Tan
Deluxe Two-Bedroom Executive Suite (Modern Kitchen-Warm Reception Area-Separate Living Room)
Stayed in Mar 2024
Family
3 review
3.5/5
Posted on Apr 18, 2024
Not only no muslim food for breakfast but staff don't care and told us no pork at everything until we found pork sausage in their fried rice
Response from Property: Dear guest, Thank you for staying at Somerset Wusheng Wuhan and give us valuable comments! We are very sorry that our stay did not fully meet your expectations. We will definitely strengthen our employee service awareness training and hope to provide you with satisfactory service in the near future. Wish you a happy life and look forward to seeing you again!
Guest User
Family-friendly Family Room
Stayed in Aug 2024
Family
32 review
5.0/5
Outstanding
Posted on Sep 17, 2024
Once again a great Somerset experience! The room was very spacious and clean. There were even toys for our daughter. The breakfast was a good selection, both Chinese and Western. The fitness centre and children's playground were also impressive. The location above a mall and the metro is unbeatable! The staff spoke very good English, which is not usual in China. We would love to come back! All in all a very good performance, please keep up the good work!
Response from Property: Dear Guest, Thank you for staying at Somerset Wusheng Wuhan and give us valuable comments. Satisfying customers and providing them with a sense of home is our service tenet. In order to provide you with the most comfortable living environment, we will make unremitting efforts. Wishing you a happy life and looking forward to your visit again!
Peter Paul Joseph
Deluxe Two-Bedroom Executive Suite (Modern Kitchen-Warm Reception Area-Separate Living Room)
Stayed in Feb 2024
Family
6 review
4.7/5
Amazing
Posted on Mar 12, 2024
Great place and weight next to the Metro station with just two stops to the centre of old Hankou and the pedestrianised street. Also just outside is Starbucks, and a shopping centre and I especially recommend the howler just outside sell the most delicious flat breads ever at just RMB3 each!! Our two bed room apartment was clean, well provisioned kitchen and perfect for us!
Response from Property: Dear guest, Thank you for staying at Somerset Wusheng Wuhan and give us valuable comments! Your praise gives us the greatest encouragement.and also thank you for your feedback so that we can improve our service, and we will give feedback to relevant departments and actively deal with the problems you mentioned. Wish you a happy life and look forward to seeing you again!
Jesper Ong
Executive Suite - 1-Room。
Stayed in Dec 2023
Business travelers
16 review
4.7/5
Amazing
Posted on Jan 17, 2024
Room 1205 is big, comes with a washing machine! Air conditioning has heating function, so room is not cold during the winter stay. The bathroom floor is not properly aligned, the drain is higher than centre of the bathroom, causing a pool of water after showers and will remains there for a long time
Response from Property: Dear guest, Thank you for staying at Somerset Wusheng Wuhan and give us valuable comments! Your praise gives us the greatest encouragement.and also thank you for your feedback so that we can improve our service, and we will give feedback to relevant departments and actively deal with the problems you mentioned. Wish you a happy life and look forward to seeing you again!
Stephen
Studio Premier
Stayed in Sep 2024
Couples
6 review
5.0/5
Outstanding
Posted on Oct 5, 2024
Very clean and worth the money.
Response from Property: Dear Guest, Thank you for staying at Somerset Wusheng Wuhan and give us valuable comments. Satisfying customers and providing them with a sense of home is our service tenet. In order to provide you with the most comfortable living environment, we will make unremitting efforts. Wishing you a happy life and looking forward to your visit again!
RikainChina
Deluxe Two-Bedroom Executive Suite (Modern Kitchen-Warm Reception Area-Separate Living Room)
Stayed in Jun 2023
Family
24 review
5.0/5
Outstanding
Posted on Jul 27, 2023
Great stay. Next to a shopping mall. Close to tourist attractions!
Response from Property: Dear guest, thank you for staying at Somerset Wusheng Wuhan and give us valuable comments! Your praise gives us the greatest encouragement. Wish you a happy life and look forward to seeing you again!
Guest User
Studio Premier
Stayed in Sep 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Oct 31, 2023
Everything awesome - looks great - everything pretty new - good breakfast - helpful staff - really EVERYTHING awesome in this hotel. Best greetings from Germany.
Response from Property: Dear guest, Thank you for staying at Somerset Wusheng Wuhan and give us valuable comments! Your praise gives us the greatest encouragement.and also thank you for your feedback so that we can improve our service. Wish you a happy life and look forward to seeing you again!
Guest User
Deluxe Two-Bedroom Executive Suite (Modern Kitchen-Warm Reception Area-Separate Living Room)
Stayed in Oct 2023
Family
2 review
4.7/5
Amazing
Posted on Nov 29, 2023
The location is very convenient, hotel rooms are super clean. Hotel service is good.
Response from Property: Dear guest, Thank you for staying at Somerset Wusheng Wuhan and give us valuable comments! Your praise gives us the greatest encouragement.and also thank you for your feedback so that we can improve our service. Wish you a happy life and look forward to seeing you again!
Jamesss.007
Executive Suite-Two-Bedroom
Stayed in Oct 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Nice strategic place
Response from Property: Dear Guest, Thank you for staying at Somerset Wusheng Wuhan and give us valuable comments. Satisfying customers and providing them with a sense of home is our service tenet. In order to provide you with the most comfortable living environment, we will make unremitting efforts. Wishing you a happy life and looking forward to your visit again!
Joanna Margarita
Studio Premier
Stayed in May 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 27, 2023
Our first time in Wuhan and glad we chose this hotel to stay in. The rooms were spacious and clean and having a kitchenette and washing machine in the room was a welcome bonus. We have been traveling around China for a while now and it's always nice to be able to conveniently do your laundry and cook home cooked meals once in a while. The breakfast selection was great. Mostly Chinese or asian dishes but this wasn't a problem for me. My husband who is a vegetarian had limited options. It's conveniently located within the cbd and in the same building as Capital mall! You can access the mall from the hotel reception and it was so convenient on days we were lazy to cook and wanted to go out to eat or just to walk around and do some shopping. The mall is also connected to a metro station so that makes it even more convenient for those that need to get around the city. They had a great kids play room and a gym. Rooms were also kept clean. Can't recommend this place enough and will surely be back next time we're in Wuhan!
Response from Property: Dear Guest,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Wusheng Wuhan! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.
Anonymous User
Executive Suite - 3-Room
Stayed in Nov 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 2, 2023
Location was very nice and the breakfast was delicious
Response from Property: Dear guest, Thank you for staying at Somerset Wusheng Wuhan and give us valuable comments! Your praise gives us the greatest encouragement.and also thank you for your feedback so that we can improve our service. Wish you a happy life and look forward to seeing you again!
Anonymous User
Studio Premier
Stayed in Jun 2023
Family
26 review
5.0/5
Outstanding
Posted on Sep 12, 2023
fantastic stay. Nice gym. Would come back next time
Response from Property: Dear guests, thank you for your support, making guests satisfied, and providing guests with a feeling of home is our service tenet. In order to make you have the most comfortable living environment, we will make unremitting efforts. I wish you a happy life and look forward to your visit again!
Guest User
Deluxe Two-Bedroom Executive Suite (Modern Kitchen-Warm Reception Area-Separate Living Room)
Stayed in Feb 2023
Family
7 review
4.5/5
Great
Posted on Mar 23, 2023
Location was great, as was the size of the room. It was just a little dated.
Response from Property: Dear Guest,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Wusheng Wuhan! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.