Wuhan Marriott Hotel Hankou

Wuhan Marriott Hotel Hankou Reviews

Wuhan Marriott Hotel Hankou

No. 8 Hongtu Blvd, Dongxihu District, Wuhan, Hubei, ChinaView Hotel Details
Wuhan Marriott Hotel Hankou
Wuhan Marriott Hotel HankouWuhan Marriott Hotel HankouWuhan Marriott Hotel Hankou
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Wuhan Marriott Hotel Hankou Guest Reviews

4.8/5
Excellent
2325 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2325)
Positive reviews(2260)
Reviews with photos/video(425)
Easy to get around(239)
Delicious breakfast(187)
Friendly front desk staff(166)
Close to metro(132)
Perfect for business trips(74)
Great swimming pool(32)
Delicious buffet(25)
Negative reviews(63)
Guest User
Executive Room (2 beds)
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 3, 2024
My recent stay was nothing short of delightful, thanks to the exceptional service and the genuine care extended by the staffs, particularly those in the lounge service, where the team went above and beyond to ensure my comfort and satisfaction. They were attentive to my every need, whether it was providing recommendations for nearby attractions, offering refreshments, or simply ensuring that I had a pleasant and relaxing environment to unwind in. A special shout out to Amber, Camile, Anthea and Joe, who truly made my stay a wonderful one. Their understanding and caring attitude were evident in every interaction. They took the time to get to know me, listened to my preferences, and made genuine efforts to accommodate my needs and always made sure to go the extra mile.  Their dedication and professionalism are definitely assets to the hotel. I would highly recommend this hotel to anyone looking for a comfortable, relaxing, and memorable stay.
Response from Property: Dear Guest,Thank you for choosing Wuhan Marriott Hotel Hankou and taking the time to share your comments. We are glad to receive a positive feedback from you, we join the whole team thanking you for recognize our effort on create a memorable hotel experiences and we hope to serve you again whenever your travels bring you back to Wuhan.Sincerely,TaylorAssistant Digital Sales Manager
Aaliya_13
Superior Double Room
Stayed in Aug 2024
Solo travelers
26 review
5.0/5
Outstanding
Posted on Sep 30, 2024
Service was very good. I felt like they went the extra mile for instance by making sure you got a bottle of water before the steam room. The hotel is well designed and classy, perfect for a staycation. The subway is literally right outside if you intend on I use it. I could see myself coming back here.
Response from Property: Dear customer, thank you for choosing Wuhan Marriott Hotel Hankou and taking the time to share your comments. We are glad to know that our staff members tried their best to delight you with their wonderful service, Our hotel is committed to creating the best resting environment, sincere service, and clean hygiene conditions for our customers. I'm glad you like it, and welcome to visit again!
Cresencia#*
Superior Double Room
Stayed in Aug 2024
Travel with friends
1 review
4.5/5
Great
Posted on Sep 17, 2024
Food was amazing... Loved the view of the garden.. Staff spoke english.... A Welcoming staff.....
Response from Property: Dear Guest,Thank you for choosing Wuhan Marriott Hotel Hankou and taking the time to share your comments. We are glad to know that our Staff tried their best to delight you with their wonderful service, we join the whole team thanking you for acknowledging our efforts in creating memorable hotel experiences. Rest assured that your comments have been shared with the team in an effort to improve our service quality and guest experience. Thank you again for your valuable feedback and we hope to serve you again whenever your travels bring you back to Wuhan.
Seo King Hoe
Executive Room (2 beds)
Stayed in Aug 2024
Couples
49 review
5.0/5
Outstanding
Posted on Sep 12, 2024
Hotel room is of good size,the rain shower was fantastic. Breakfast are of varieties and delicious. Hotel just next to subway station and convenient to travel around Wuhan.
Response from Property: Dear guests, Thank you for your recognition of our hotel's dining and location.We apologize for not providing you with a satisfactory stay experience.We have shared your suggestions with the hotel management team.when you have any problems during the stay, please feel free to consult with our staff or call our AYS for you service hotline, we will try our best to solve the problem for you in the first time. Hope to have the opportunity to meet you again, looking forward to your next stay!
Tiffany21
Business Panoramic Twin Room
Stayed in Jun 2024
Couples
8 review
5.0/5
Outstanding
Posted on Jul 4, 2024
It was very clean and comfortable. The front desk was also super friendly and helpful.
Response from Property: Thank you very much for choosing our hotel and leaving a good review. We are honored to bring you comfort and good memories during your stay. All hotel staff can only repay your praise and affirmation with more professional and attentive service and sincere treatment of every guest. The development of the hotel is inseparable from your long-term support and love. We sincerely look forward to your visit again! I wish you and your family all the best and happiness every day!
Diary.malala
Superior Room (2 beds)
Stayed in Apr 2024
Family
23 review
5.0/5
Outstanding
Posted on May 8, 2024
We were supposed to stay for 5 days but extended for 6 then 7 days 😁🤭 All of the staff (from the reception to the room service and the pool) were amazing, helpful and very kind. The doorman were so patient with my kid where she wanted to go in and out on the turning door at the entrance 😂. I highly recommend and will always be at that hotel for my next trip in Wuhan ❤️☀️ Oh! And the breakfast is awesome 😍
Response from Property: Dear guest, hello, thank you for staying at the hotel and sharing your experience. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. We look forward to serving you next time!
Zadd
Business Panoramic Queen Room
Stayed in Apr 2024
Couples
75 review
4.7/5
Amazing
Posted on May 18, 2024
Good stay at this hotel room was clean and spacious and very cool
Response from Property: Dear Guest,Thank you for choosing Wuhan Marriott Hotel Hankou and taking the time to share your comments. We are glad to receive a positive feedback from you, we join the whole team thanking you for recognize our effort on create a memorable hotel experiences and we hope to serve you again whenever your travels bring you back to Wuhan.Sincerely,TaylorAssistant Digital Sales Manager
wuhan sakura
Business Panoramic Queen Room
Stayed in Feb 2024
Family
1 review
4.7/5
Amazing
Posted on Mar 26, 2024
The room is very clean. Staff we met are friendly, the reception desk lady, the lobby staff, the cleaning lady as well. The breakfast buffer has a good variety of food and service is good too. Swimming facility is well maintained too. Metro is right outside the hotel. A happy stay this time.
6/7
Response from Property: Dear Guest, thank you for your positive feedback. Our hotel is committed to creating the best rest environment, sincere service, and clean hygiene conditions for customers. I'm glad you enjoyed it and welcome you back!
Kevin
Business Panoramic Queen Room
Stayed in Jul 2024
Business travelers
22 review
4.7/5
Amazing
Posted on Sep 13, 2024
nice place , clean room, good services, but a little far away from downtown
Response from Property: 尊敬的客人,您好!感謝您入住武漢卓爾萬豪酒店!您分享的體驗和好評為我們開啟了美好的一天,我們非常開心能夠得到您的認可,並會繼續努力為您的旅程提供輕鬆舒適的居停體驗,希望有機會再次與您相遇,期待您的下一次入住!
Stephhhh
Superior Double Room
Stayed in Nov 2023
Business travelers
19 review
5.0/5
Outstanding
Posted on Dec 3, 2023
Marriott smells good as always and the room is so big that they upgraded for me
Response from Property: Dear guest, hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Karunyasopon
Superior Room (2 beds)
Stayed in Feb 2024
Couples
11 review
5.0/5
Outstanding
Posted on Mar 10, 2024
The hotel room and service were top notch. Took 25 mins to get to and from Hankou station. I would rebook again.
Response from Property: Thank you for staying at Wuhan Marriott Hotel Hankou! Your encouragement is very important to us, and your recognition has also opened up a wonderful day for us! As you mentioned, the hotel is located in the living room of Wuhan, only 3 minutes away from the subway transfer center of Hongtu Avenue Station. At the same time, it is only 25 minutes away from Wuhan Tianhe Airport, which is very convenient for airport travelers! We will continue to work hard to provide you with a relaxed and comfortable stopping experience for your journey. We hope to have the opportunity to meet you again and look forward to your next stay!
Anonymous User
Superior Room (2 beds)
Stayed in Jan 2024
Family
19 review
4.5/5
Great
Posted on Feb 10, 2024
Our stay at the hotel was absolutely wonderful! The room was clean and comfortable, and the staff was friendly and attentive. Charles, in particular, stood out with his exceptional service. He went out of his way to ensure that we had everything we needed and made our stay truly enjoyable. His kindness and attentiveness made a big difference and we can't thank him enough for his outstanding hospitality!
Response from Property: Dear guest, Thank you for staying at Wuhan Marriott Hotel Hankou! Your recognition has opened up a wonderful day for us, and we have also forwarded your encouragement to Charles. We will continue to work hard to provide you with a relaxed and comfortable parking experience for your journey, and we hope that every stay at Wuhan Marriott Hotel Hankou will discover new and beautiful things. Looking forward to meeting you again!
Chris
Superior Room (2 beds)
Stayed in Aug 2023
Family
3 review
4.5/5
Great
Posted on Sep 24, 2023
The one time I wanted a massage I went down at 11:00 and they said they were open until 2 but no one was working there very disappointed. Also they say the pool is 28 degrees but it is more like 24-25
Response from Property: Dear guest! we are very sorry to give you a bad experience. The front desk of the spa is located on the left side of the gym, and the spa is open until 2am as you said. We have shared your feelings about the pool with the fitness center, and we will improve the pool facilities.
Inside China
Superior Double Room
Stayed in May 2024
Business travelers
24 review
4.0/5
Very Good
Posted on Sep 18, 2024
Good location and I like the room
Response from Property: 尊敬的客人,您好!感謝您入住武漢卓爾萬豪酒店!您的鼓勵對我們來説非常重要,您的認可也為我們開啟了美好的一天!如您所説,酒店位於武漢客廳,距離宏圖大道站地鐵換乘中心僅3分鐘路程,同時,離武漢天河機場僅有25分鐘或地鐵五站路的路程,對於機場出行的客人來説非常便捷哦!我們會繼續努力為您的旅程提供輕鬆舒適的居停體驗,希望有機會再次與您相遇,期待您的下一次入住!
Beaco42
Superior Room (2 beds)
Stayed in Apr 2024
Other
1 review
4.2/5
Very Good
Posted on May 11, 2024
It was great, enjoyed my stay
Response from Property: Dear Guest,Thank you for choosing Wuhan Marriott Hotel Hankou and taking the time to share your comments. We are glad to know that our staff members tried their best to delight you with their wonderful service, we join the whole team thanking you for acknowledging our efforts in creating memorable hotel experiences. Rest assured that your comments have been shared with the team in an effort to improve our service quality and guest experience. Thank you again for your valuable feedback and we hope to serve you again whenever your travels bring you back to Wuhan.