No.199 Tianyuan West Road, Jiangning District, Nanjing, Jiangsu, ChinaView Hotel Details
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Mercure Hotel Guest Reviews
4.8/5
Excellent
2448 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2448)
Positive reviews(2420)
Reviews with photos/video(546)
Friendly front desk staff(332)
Delicious breakfast(190)
Many amenities(152)
Secluded lake view(98)
Perfect for business trips(90)
Great swimming pool(72)
Close to airport(16)
Clean pool(11)
Negative reviews(28)
Anonymous User
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Jul 2024
Couples
15 review
4.7/5
Amazing
Posted on Aug 26, 2024
Location is amazing, but we, as foreigners, expected a little bit more of the breakfast of an 5* International Hotel.
Response from Property: Dear guest: Hello! Thank you for choosing Mercure South Station! When traveling, what you want is comfort, intimacy, and warmth. How can we not try our best to meet your wishes, because this is also our wish. We hope that everyone who comes here is happy!
JetSetWorldGirl
Lake-View Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Sep 2023
Solo travelers
5 review
4.2/5
Very Good
Posted on Oct 20, 2023
The overall stay was good. Most of the staff is friendly and welcoming. Some could use some training in customer service. The biggest issues for me were that they obviously never mop the floors and they turned off the air conditioning using the excuse that guests will get sick and so many guests were so hot and uncomfortable at night.
Response from Property: Dear guest, thank you very much for staying at the Mercure Nanjing South Station Hotel. We strive to give every family member who comes to the hotel a comfortable and pleasant stay experience. If we fail to meet your expectations, we are deeply sorry. We will immediately start making rectifications based on your feedback. The hotel leadership and management also attach great importance to it. After receiving your feedback, we will immediately communicate with various departments to make rectifications. Xiaomei hopes that you will stay again and give us a chance to make improvements. , giving you a brand new stay experience, looking forward to your visit again, and wishing you and your family a happy life!
Łukasz
Superior Room (2 Beds)
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 15, 2024
It is very good hotel but the service dont speak english very well
Response from Property: Thank you for your tolerance and understanding, we will work hard to make progress, looking forward to your next visit
fx2312
Superior Room (2 Beds)
Stayed in Oct 2024
Business travelers
9 review
4.7/5
Amazing
Posted on Nov 4, 2024
very good
Response from Property: 感謝客官大人的好評,您能滿意真是太好了呢,滿意只是起點,驚喜和感動才是小美的終極目標哦,歡迎您常來^_^,南京南站美居會給您帶來更多的意想不到哦!
Max Judge
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Nov 13, 2024
Great
Response from Property: 尊敬的客人您好,感謝您選擇入住南京南站美居酒店,感謝您抽出時間給小美一個五星好評,小美開心的不要不要的。您在入住的一切我們都是尤為關心的,關懷,體貼,照顧,温暖 是小美送給客人最真誠的禮物,也期待您的下次光臨哦~~
Tutouaichitutou
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Sep 2024
Other
1 review
5.0/5
Outstanding
Posted on Oct 4, 2024
GOOD!
Response from Property: 謝謝您的點評,在小美的眼裡,我們所做的一切都衹為了您能有一個舒適而又安心的環境,您的一個微笑或是一個點頭,就是對我們的肯定,就是我們的幸福所在,小美一定會爭取進步,南京南站美居酒店期待您的再次光臨哦!
Junjun
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Jun 2024
Family
19 review
5.0/5
Outstanding
Posted on Aug 11, 2024
good。
Response from Property: 看到客官您的點評酒店小夥伴們萬分開心。很榮幸我們的服務得到您的評價,我們一貫保持熱情真摯地為客人服務。酒店在南站附近,附近有百家湖商圈,法式、浪漫、優雅的住宿空間是我們美居致力為您打造的生活方式,我們很期待您經常來看看,等您回家哦
Guest User
Superior Room (2 Beds)
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 26, 2025
Very satisfied, all the details are very good, the coffee is also very good. It is convenient to wash clothes, and the parking lot is easy to park. Next time we come to Nanjing, we plan to stay in this hotel again. The ancient city of Nanjing is also very beautiful, and it is a pity that the New Year is too short.
Original TextTranslated by Google
Response from Property: Seeing your five-star praise, I suddenly feel full of strength. First of all, thank you very much for your trust in choosing Xiaomei among many hotels. It is our unshirkable responsibility to provide you with high-quality and considerate services, so that you can feel the warmth even in a strange city. Xiaomei provides a fourth space for travelers on the road to relax and rest. I hope that Xiaomei will accompany you on every journey and bring unexpected touches to your life!
Guest User
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Dec 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Jan 25, 2025
It was a great experience. The front desk lady Xianxian was beautiful and considerate. She took the initiative to upgrade my lake view room. The lobby provided tea, coffee, drinks and snacks. It was super considerate. The room was very clean and the mattress was very soft. I will still choose to stay here when I come to Nanjing next time. It is highly recommended!
Original TextTranslated by Google
Response from Property: Seeing your five-star praise, I suddenly feel full of strength. First of all, thank you very much for your trust in choosing Xiaomei among many hotels. It is our unshirkable responsibility to provide you with high-quality and considerate services, so that you can feel the warmth even in a strange city. Xiaomei provides a fourth space for travelers on the road to relax and rest. I hope that Xiaomei will accompany you on every journey and bring unexpected touches to your life!
Guest User
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Dec 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 22, 2025
The service is friendly and decent, the room is clean and tidy, and the breakfast is also satisfactory! There are free Coke and Sprite in the refrigerator, which is very thirst-quenching after drinking.
I will stay here again next time I come to Nanjing
Original TextTranslated by Google
Response from Property: Seeing your five-star praise, I suddenly feel full of strength. First of all, thank you very much for your trust in choosing Xiaomei among many hotels. It is our unshirkable responsibility to provide you with high-quality and considerate services, so that you can feel the warmth even in a strange city. Xiaomei provides a fourth space for travelers on the road to relax and rest. I hope that Xiaomei will accompany you on every journey and bring unexpected touches to your life!
Anonymous User
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Dec 2024
Other
3 review
5.0/5
Outstanding
Posted on Jan 20, 2025
The hotel has convenient transportation, the front desk staff is friendly and the rooms are large.
Original TextTranslated by Google
6/9
Response from Property: 最好的旅行,就是在南京南站美居酒店,發現一種久違的感動。而在千萬人之中,沒有早一步,也沒有遲一步,小美慶幸遇見你,有錯過才會有新的遇見;緣分就是,不早不晚,恰恰剛好。因為專業,所以卓越,小美也在不斷成長,希望可以給客官提供更加完美的服務。讓您不僅僅有一個甜蜜的睡眠,還有小美帶給您的一份小驚喜,一份小感動,給時光一份淺淺的回眸;給心靈尋一份安暖,南京南站美居酒店期待您的再次光臨哦!
Guest User
Lake-View Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Dec 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Jan 8, 2025
The hotel service is very good. Pangpang Fengfeng is very considerate. The front desk helped to upgrade the room. The room is large and has a lake view. It is very comfortable to stay in. The breakfast is also very rich. Travel is very convenient. I will choose to stay here next time!
Original TextTranslated by Google
6/9
Response from Property: Thank you for your praise, it's great that you are satisfied. Satisfaction is just the starting point, surprise and touching are Xiaomei's ultimate goal. You are welcome to come often ^_^, Mercure Nanjing South Station will bring you more surprises!
Guest User
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Dec 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jan 5, 2025
The hotel is clean, the front desk service is good, and the breakfast is rich. I will come again next time.
Original TextTranslated by Google
Response from Property: Thank you for your praise, it's great that you are satisfied. Satisfaction is just the starting point, surprise and touching are Xiaomei's ultimate goal. You are welcome to come often ^_^, Mercure Nanjing South Station will bring you more surprises!
Guest User
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Dec 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Jan 3, 2025
The hotel service is excellent. The front desk is warm and thoughtful. The room is clean and tidy, the facilities are complete, the bedding is soft and comfortable, and the breakfast is rich and delicious. The location is excellent and convenient for travel. It is very comfortable to stay here. I will choose this hotel next time. I highly recommend it!
Original TextTranslated by Google
Response from Property: Thank you for your praise, it's great that you are satisfied. Satisfaction is just the starting point, surprise and touching are Xiaomei's ultimate goal. You are welcome to come often ^_^, Mercure Nanjing South Station will bring you more surprises!
keungts
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 27, 2024
I stayed in this hotel on a business trip and had a great experience! The front desk staff was warm and considerate, and the check-in and check-out were efficient. The room was clean and bright, the bedding was soft and comfortable, and I slept well until dawn. The supporting facilities were complete and there was plenty of hot water. The hotel also provides free breakfast, which tasted delicious. I will choose this place again next time I come!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at South Station Mercure. The ancients said, "A mountain is not famous for its height, but for the immortals; a river is not magical for its depth." Xiaomei believes that a home is not happy only for its size, but for its love. I hope that our warm service will make you fall in love with us. Wish you well!