Premier Inn Worcester City Centre

Great location for a hotel - closer to city centre with a nice walk across the river to get there. Convenient stop to visit family in my home-town. Over-all a good hotel, clean room and comfortable bed. We didn't come into contact with any staff or stay for breakfast as we were in late and out early, so we can't comment on those. We loved that the room had a bath - this was lovely! The only downside was the the taps seemed to have some mould inside the pipes... it didn't come out into the water but it did look pretty disgusting hanging there in the running water :/  Other than that, this hotel gave us everything we would expect from a quick stop over :) 

Had a lovely stay at the New Road Premier Inn at Worcester, got checked in early by Kirsty who was most helpful, room (314) was lovely with a cracking view of the Cricket Ground, bathroom clean and tidy Breakfast on all 4 mornings was good, had one evening meal which was good. Some more choice of draught beers would be nice.

Very comfortable stay. Beds always large and comfortable in a premier inn. Staff very helpful. Breakfast was really good, buffet style continental plus made to order as much as you want cooked breakfast. View from the restaurant lovely, overlooking the cricket ground. Location great to walk along the river or into town. Only downside was the parking, in the cricket ground car park . We wanted to purchase a 24 hour ticket , we arrived there at 8pm. But could only purchase an overnight ticket, which ended at 8am. You can only purchase a 24 hour ticket up until 6pm. So we had to get an overnight ticket and set the alarm to get up before 8 to go and purchase another ticket. So a tip, if arriving after 6pm and want a lie-in, don’t park in the cricket car park !!! There are other car parks within walking distance ( when we arrived it was raining so this car park was better!) .

The hotel is good, but upon checking in I enquired as to the process for the 'guest rate parking' (which is discounted). The receptionist told me I needed to speak to reception upon checking out and pay when I leave. In the morning I was told by a different receptionist that I should have paid upon arrival, but 'it should be fine if you pay now'. I paid at the machine, but a few days later received a £100 parking charge notice!

Arrived early, 12.30, as we saw on the website could check in early, knowing it was going to be an extra £15, only to be told by the person on the desk...oh no...nothing available unless pre-booked??? Without even looking to see if any rooms were actually ready! And yet it clearly states on the website we had to request early check in on arrival... I've got to say this member of staff, yes a manager..was very abrupt and has total lack of customer service...maybe needs some retraining? We shall be booking elsewhere in future as his attitude was well out of order! And then...to leave at exactly 3.00pm to queues in reception is totally unacceptable...he needs to be replaced