Travelling up from Cornwall for family party, stayed 3 x nights. Very nice and large room. Very cold at first, as a very cold weekend, and window was open, took me a good 4 x hours to get room warmed up to about 18/19 degrees.. but having a lovely bath in my room. soon sorted that! I did not book breakfast for the Saturday morning, or evening as I had no need. I did however, book breakfast for three of us, on Sunday morning. Good buffet available, but cooked breakfasts took a good 40/45 minutes.nice staff in restaurant, and lady I formed me they reopened at 6pm, and I said I would be back, with a friend that evening, which she said would be fine.. MY (disabled) cousin, returned to have dinner with me, unfortunately at 5pm, expecting bar to be open (she is local), so we had discussion, about what to do for that, before the restaurant opened. We were then told, extremely curtly, by the lady on reception, and I quote ” well you can over (me) as you're staying here but you ( my disabled cousin) cannot, as she's not. I then formed her that I was a widow, and as such, was still not used to eating alone, and that my cousin was my guest. Had I met her, say outside in the car park and gone in, no one would have been any the wiser! No one had questioned us in the morning, when it had been far, far busier and there had been 3 of us!! Considering the dilemma that the two of us found ourselves in, therefore, maybe a bit of advice or recommendation as to local eateries would have been welcome (she did not know my cousin was local). She did not utter another word, and completely ignored us, knowing I was fuming at this information, so we found somwhere else ourselves, calling our own taxi, as no help was forthcoming from her!! My family, who have always used this Premier Inn, for family gatherings etc over the years, have been appalled at this service, especially as my cousin is a disabled lady. Premier Inn have tried to (a) blame the restaurant staff ( they knew nothing about all this, they weren't even open!) and then me for not booking! On a cold and frosty evening in early January, I can assure you there was absolutely no need!! Sadly we will all be using the Travelodge in Woking in future. Premier Inns, you can do better!!
Very Good
135 Reviews