Starting with the positives: the breakfast was fairly standard, not as much selection as a large chain hotel but the food was tasty. Best hotel self-service coffee machine I've encountered. The staff were all very friendly and helpful. The meal in the restaurant in the evening was tasty and reasonably priced. The downsides: the room was shabby and uncared for. The cleanliness was very poor. The room was covered in dust, the doors were grimy from where people touched them, there were dents in the walls. Dust on the drawer tops, skirting, edge of the carpet. The shower had mould and hard water stains. The toilet was soiled with faeces and no toilet brush to clean it. The towel rail didn't work even though the switch was on, same with the extractor fan. The towel rail was covered in dust and rust. The shower head was so clogged with limescale the water came out like needles. I had to clean the nozzles with a toothpick before using the shower. The communal areas were also not clean, every seat in the hallway of the Ripley Wing and the conservatory dining room had stains on it. Some upholstered seats were missing their back and you could see the springs. The room was set up for 1 person, not a couple. Only 1 bottle of water, 1 glass, 1 set of towels, had to ask for more. Slowest toaster in the world at breakfast.
