Hilton Windhoek

I rarely write reviews, but after seeing this hotel’s stellar ratings—which in my experience do not reflect reality—I felt compelled to share my perspective. Overall Impression The property does not live up to the glowing reviews. The rooms feel more like those of a rundown youth hostel, and while the staff were generally friendly, they appeared poorly trained. The atmosphere reminded me more of a state-run countryside hotel from the Soviet era than of a modern five-star property. The overall experience certainly fell short of the Hilton standards I know—perhaps the lack of local competition explains how it gets away with this. Service Nearly every request required repeated follow-ups at reception. Whether it was asking for extra towels, requesting an additional bed due to a booking error, or ordering room service—nothing was handled promptly or efficiently. Cleanliness & Condition The condition of the room was disappointing. Cupboard doors were falling off their hinges, the minibar was completely empty, and the stained furniture gave the impression of neglect rather than luxury. The photos attached speak for themselves. Comparison In fact, every family-run accommodation we booked elsewhere in Namibia offered better service, higher cleanliness standards, and a much stronger value for money than this so-called five-star hotel.

Excellent services and conveniently located for business