Westlake Village Hotels with Airport pickup service

Checking in the hotel was a breeze. Rudy was very helpful and provided all the information needed for my overnight stay at the hotel. The king suite room was clean and had all basic amenities. I was given free bottled water for being a member of Hilton. Breakfast was great! The best thing was that Trader Joe’s was literally just steps away! I would stay at this hotel again.

I was so pleased with the facilities - very unique layout of the hotel, kind of a fun and mysterious experience to explore the property and gain my bearings. I get a little tired of the typical hotel layout - it's always exciting to get a unique setup like this one. The hotel has been in business since 1969 but has obviously been completely redone, probably multiple times since then because it feels so fresh and new. There wasn't anything that felt old or stale - the entire room felt so clean and new, I highly recommend for germaphobes like myself. I felt very comfortable here. More than anything, I was so moved by the customer service. Being a semi-frequent guest of hotels all over, I've come to learn that lowering my expectations before checking in at most places will prepare me for the inevitable disappointment - haha. BUT this was not the case here - the gentleman who checked me in was beyond friendly and helpful, I felt so touched by the personal effort he clearly put into ensuring my check-in experience was special. I will remember that for a long time. The lady who assisted me in the evening with a small purchase in the lobby and adding my rewards number to the reservation was also very friendly and not in a forced or ingrnuine way. I truly felt her kindness, both, through the phone, and over the counter. She went above and beyond to make me feel valued as a guest/customer and associates like her and her coworker who checked me in just don't go easily forgotten in my book. The guest service and unique experience you're sure to have when you stay here are what set this hotel apart from the rest. I absolutely recommend if you're in the area. What a lovely place for anyone to come visit but still feel right at home. :)

This place was amazing. For the rate you really get alot. Not too crazy about the parking fee and that they charge you everyday but it is what it is and maybe hotels even charge more than that. For some strange reason there is a smoky smell in some of the rooms, but they were good about switching us until we found a better room. Windows don't open so if you're on the ground level you miss a lot of the patio noise. It's a lot nicer when it's not as crowded here. The higher levels have a nice view. We did have to make a deposit but they didn't charge us any pet fees. Didn't know if the restaurant was open but we didn't find a menu in the room. It's outdated but in a in a way that adds to its charm. Not a bad place, I recommend it. They had security and compared to lower range lodging in Simi Valley we felt comfortable. Plenty of T.V. channels and plug outlets.

We had a great stay. Our room (305) was very large and the large bed was extremely comfortable. The rooms have been refurbished since our last stay in 2019 and are greatly improved. The closet area provided ample storage and the shower room was large. We appreciated the space and amenities including hairdryer, iron and board, fridge and coffee maker. The TV area also has great storage and there was a large selection of channels. The only drawback to the room was the air conditioning noise so I used silicone ear plugs to sleep. We didn’t use many of the facilities except the gymnasium - regrettably the 2 running machines were both out of service. The pool is very small and could be noisy if your room overlooks. There are plenty of parking spaces and the location is excellent, very handy for The Calabasas Commons (a beautiful, landscaped area with a great selection of coffee shops, restaurants and stores), Malibu beaches (30 mins drive) and 405 highway. The housekeeping staff did a great job and always said hello in the corridors which was really nice. The complimentary, individually wrapped cookies at the lobby were delicious and a very welcoming touch. I have had great stays in this hotel and would unreservedly recommend to friends.

Still love this place, it is perfect for those who are just looking for a basic, clean, inexpensive place, in a good location. Have been coming here for many years now, each time for a 3-4 day stay. After Covid, the room cleaning services changed and now you only receive towel change and trash take out each day, with full cleaning on the 6th day of stay. Unfortunately, this reduced service was not consistent. On the first day, trash was taken out and towels changed. On the second day, the towel change was left on the table by the TV. On the 3rd day, no service at all. I

Close to restaurants, gym 360 victory gym, excellent service This place had clean rooms and excellent service even when we landed near midnight. The showers had a lot of force and they went the extra mile to give us rooms next to each other. The breakfast was great and both Jazmin and Mason helped our family with seniors who had food restrictions. The service was simply superb especially since we experienced the opposite in Marriott at Anaheim in harbor The beds were comfy and there was ample parking. There is an in n out right next to it and few restaurants including this sit down thai place. It has orange theory near by and the gymnastics camp is 5 minutes away. There is a camarilla outlet mall about 15 mins away and it was fun to explore. Food included tater tots, eggs any style, fritats, pan cake, french toast, avocado toast, breakfast burritos, sandwiches and all the usual Starbucks food as well. It was all great.

Excellent. I believe that I have said a lot already.It might be continuing to repeat what I have already, h said, however, I will add that such a well organized staff shows efficient, professional and knowledgeable guidance and support. I do believe that Mr. Taylor provides exactly that. My Praise and Gratitude to all. Thank you again. .

I'll get the negative stuff out of the way first. When we entered the room we noticed that it was too warm, so we turned down the A/C a bit. It seemed to help, or maybe it was our imagination. When it was time for bed we wanted it cooler because we, like most folks, sleep better when it is cool We turned it down further and there was no improvement. I held my hand to the register and the air coming out was lukewarm, not cool. We called the front desk for maintenance. Nobody came. After a half hour or so, we called again. Somebody came. He brought a box fan that he put onto the floor. He also made an adjustment to the A/C and it seemed to start working again. In the middle of the night it got hot. The A/C had stopped working. The fan provided very little relief because it was on the floor. It should have been higher. We also found the linens and towels to be of lesser quality that that in similar hotels. As to the good part, the staff was friendly and helpful.

Great surrounding businesses suck as Makenna’s coffee! Location was perfect for us because we have a big family and we were very close to our relatives home. My experience overall was fine. The staff is extremely cold, when you ask them questions they do seems very bothered. Unfortunately on my trip, a family members necklace was left behind in the room, and when we called to ask if they could go to the room (same day we checked out) the lady’s response was “ it’s already been cleaned and your necklace is likely in the vacuum cleaner already, sorry I can’t help you” What a mean and nasty way to respond. I was highly disappointed in her lack of interest in even TRYING to help. Other than the disengaged staff and lack of knowledge when trying to get a room away from the elevators and ice machine but getting a room next to elevator. It’s fine.

Hotel is good, that is, the Holiday Inn has to collect the deposit, it will take a long time to return, forced to feel very uncomfortable, it is best not to choose the Holiday Inn, basically every holiday hotel receives a deposit! Ctrip has not written clearly, resulting in consumers are very passive, everyone should complain!