The Family Kingdom Resort

My stay was initially great but the night security supervisor was very rude to me at the main entrance gate. He made a lots of assumption and he may need further training in customer care, diversity and respect for all without prejudice. He refused to provide his name. However, I raised my concerns at reception at about midday. !

Misleading advertisement. The images displayed on ******* do not accurately represent the property's actual appearance. It is in urgent need of renovation.Extremely outdated rooms

Accommodating and great Family Kingdom was excellent for me. I had to change my booking because of delayed flight and they accommodated me. They also picked me up at the SeaCoach. Great breakfast. Loved the room on the third floor with a balcony. Room spacious and clean. All my needs plus were met. Pool could have been cleaner but it is rainy season. Nice stay friendly people.

I always try to not let emotions get on the way when i write these reviews. Quitely, I'm only giving this hotel a 1 star because Wikipedia doesn't allow for a worst rating. The things i have experienced and lived in this hotel are down to laziness and pure mediocrity and it's totally unacceptable for a hotel charging over 80 dollars(for the room i booked). Needless to say i don't recommend them to anyone. Here is the list: 1.Checkin was super slow beause the reception was closed and the receptionist sleeping when i arrived 2.The water in the room was so red, smelly and unclean that I had to go buy water from outside to brush my teeth 3.The phone in my room was not working and so it was impossible to reach reception to report issues or reach the restaurant to order food 4. Internet either doesn't work or is too slow to be useful when it works. I had to miss important zoom meetings with my colleagues because of this 5. They say they have a gym but in reality the gym is not functional and so it's simply a lie to say they have a gym 6. Horrible breakfast: not enough food varieties and the food is not fresh 7.They got me change room at some point. In the middle of my shower, I saw a baby snake near the bathroom tube. Thanks God, i kept my composure and avoided any potential injury than panicking could have led to 8. The proPerty in general is old and smelly and so it was unsurprising that in the few days I stayed, I didn't meet any other guests around.

Good location, stayed here 5 years ago and everything is the same. Updrages needed, construction going on so noisy. Shower not draing properly, low water.pressure. biggest issue is hotel need to upgrade

Well situated on the beach