We do not typically stay at this chain of hotels. However, we were scheduled to visit with family in southern Wisconsin (Cedarburg) on the same weekend when a a bicycle race was happening in a neighboring town and a motorcycle rally in yet another neighboring town. Thus, options were profoundly limited. And, frankly, this was the only nearby hotel that offered an available room. Our stay was less than stellar. We checked in and dropped our luggage in our room before promptly departing for a pre-arranged family dinner. We returned approximately 5 hours later and, upon entering our room (#124), we were overwhelmed by the smell of cigarette smoke in this ”100% smoke-free” hotel. The smoke was sufficiently thick to cause our eyes to burn. We called down to the front desk and explained our situation and asked if we could possibly be transferred to a different room. The very pleasant young woman who answered our call explained that the hotel was filled to capacity and, thus, she could not offer a room-switch. She made an effort, however, to do what she could to rid our room of the odor. She sprayed, extensively, a can of Fabreze in every area of the room. And it was effective... for approximately 15 minutes. In preparing for retiring for the night, we discovered that the stop-slide on our door was broken. It appeared that someone had pushed the door, from the hallway side, with such force that it bent the door frame and the safety unit into a state of inoperability. Additionally, we were unable to engage the dead-bolt because the door frame was also askew. We spent an exceptionally uneasy night of ”sleep”. To add to our frustration was the fact that we had paid twice the ”normal” rate due to the sudden influx of persons seeking hotel rooms during the previously mentioned local events. The following morning, we rose and planned for our immediate departure. Before leaving we stopped by the front desk to inform the staff about the broken locks. The two employees with whom we spoke (one young man plus the young woman who had attempted to help us on the prior evening) were very well mannered and commiserative. The young man told us that the stop-slide on that door had been broken for a period of time. We requested a credit toward the charge for our one-night stay and were told that only the manager could authorize same. They provided the name of the manager, recorded our contact information and said that they would inform him of the reported issues and that he would call us. The manager, Ron Patel, did not reach out to us so we called him three days after our departure. Mr Patel was not as pleasant as his employees. He offered us a 45% discount on our NEXT stay at his hotel. We declined and after further discussion he agreed to a meager 10% credit on our existing charges. In the course of that discussion, he said 1) he had proof that we had slept in the room for 7 hours (not in dispute and a puzzling interjection) and 2) he had no idea what we did
Outstanding
64 Reviews