Premier Inn Wells (Somerset)

Consistently praised for friendly staff, convenient location, and excellent breakfast. Guests appreciate the comfortable, clean rooms and high cleanliness standards.

I booked a one night stay at the Wells, Somerset hotel on Sun 29/12/24 for myself & my wife. As my wife is recovering from knee surgery we booked a Premier Plus room, as all the details & photographs on the website clearly suggest that the bathrooms in these rooms have a walk in shower as opposed to a shower over a bath (which is completely inaccessible for my wife at present). EG from the FAQs section - What's the difference between a Standard room and a Premier Plus room at Premier Inn? Treat yourself to even more comfort, convenience and connectivity by choosing one of our Premier Plus rooms. Our enhanced rooms are perfect for business trips and special occasions - or whenever you fancy a little more from your stay. As well as a super-comfy kingsize bed, enjoy extra amenities like an improved workspace and vanity area. Plus, a luxurious rainfall shower and faster Wi-Fi !! (Note Rainfall SHOWER, not ShowerHEAD). See screenshot below of the bathroom per the website, again suggesting a walk-in shower. So we were extremely surprised to find that the room we had booked did NOT , in fact, have a walk in shower, & were advised by the hotel manager that the only rooms with a walk in shower are accessible rooms. Having booked without the option to cancel, we had no option but to accept the room, but my wife was unable to use the shower. It’s worth noting that the shower is over a very deep bath (ie higher than a standard bath), making it particularly difficult to negotiate in order to use the over bath shower even without any physical restrictions. If accessibility is an issue (as it currently is for my wife) I strongly suggest you book a different hotel (& check any details on their websites for accuracy). An additional point to note was the inclusion of Faster Wi-Fi (as per the FAQs section quoted above). When I came to use the Ultimate Wi-Fi I was advised that it would cost me £5/24 hours & was not included in the room rate as suggested. The standard Wi-Fi signal was very poor ; perhaps this is an attempt to “persuade” guests to pay for the Ultimate Wi-Fi ? On the whole an extremely poor stay & certainly not the one we thought we had booked.

As always, a great stay in a premier Inn. Room was clean and ready early, friendly staff, very helpful and accommodating. The hotel is in in walking distance to town so a great location. Often stay at premier Inns as we know that we can rely on them.