Mercure Hotels in Wellington

This hostel is right in the city center, there is a grocery store across the road, and it is a few minutes walk to the Papa Museum. The whole hostel and our room were very clean. We were impressed with the fully equipped kitchen and bathroom, and we felt great with a hairdryer and a straight hair stick in the ladies bathroom. The staff was friendly and you could still have a very affordable breakfast at the hostel. When you are in Wellington, we definitely recommend you to stay at this hotel.

With a stay at The Terrace Villas - Executive Apts, you'll be centrally located in Wellington, steps from Wellington Central Business District and 11 minutes by foot from Cuba Street Mall. This aparthotel is 0.7 mi (1.2 km) from Te Papa and 2.5 mi (4.1 km) from Interislander Ferry Terminal.Take in the views from a garden and make use of amenities such as complimentary wireless internet access.Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.Make yourself at home in one of the 35 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Rooms have private patios. 32-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, and you can also request rollaway/extra beds (surcharge).

The young lady who is responsible for managing the hotel is Chinese! kind! Great!

The camper van site here is really just the car park to the motel. There are some facilities available, but they are fairly basic, with a strange control for the showers outside the bathroom. The site is just off a major road so relatively noisy even at night, but there is a shared kitchen and the facilities are clean and working. There are two self-service laundries which work well. Driving into Wellington from here could be tricky, and parking a camper van in the city even more so. But there is a bus service from the end of the road right into the city centre, which was great and took around 20 minutes. We chose it because it seemed to be about the nearest site to the city and the location was OK. There's not too much more to recommend it.

My stay was disgusting and the receptionist (manager) was rude, mean, dismissive and argumentative. She has no empathy, doesn't care, she acted like I was inconveniencing her by just checking in and checking out. She would stare at me with utter distain. No ounce of customer service skills. Then had the audacity to call me rude and told me to get people skills. I was merely reacting to her being nasty and my taking money. She has no professionalism what so ever constantly acts like she is annoyed. She acted like she owned me and was trying to be my mummy She yelled at me and stole my money. The accommodation is disgusting, I dont even know where to start Upon arrival I thought there was no one there, I was left standing there. I didn't realise the receptionist was in the office ignoring me until a lady with a duffle bag went into the office and I asked the lady if someone was there to which she said yes. So I went to pop head in to say hello and the receptionist set on me growling at me and being nasty telling me to get and go away. She was rude and treated me like a criminal during check in. The room was impossible to find but I found it eventually. She heartless and inconsiderate. It's not a hotel it's a hostel Upon check out the receptionist acted like she was pissed off that I wanted to check out. She growled me because I touched the reception desk, there was some old tape hanging off and I kinda played with it and she just kept growling me and yelling at me saying I was ripping it when I wasn't and she wouldn't let me speak or shut up. I had to yell over her to check me out. She refused to give my money back because there was a hair dye transfer from me bright red hair on a towel. I explained the dye is water soluble and it will wash out. Never mind that my makeup and mascara were on the towels. She staring yelling at me and would only give me 80 dollars in the end. She only gave it to me because I argued with her she was going to take the whole 100. I had folded the towels, emptied the rubbish wipes the floors. She had to unfold the towels like literally look through a customer's washing. She was looking for a reason not to give my money back. When I was trying to explain the room situation she yelled at me and talked over me I was just trying to have a discussion about the issues with the accommodation and she yelled at me and growled at me for not complaining sooner. I can actually raise an issue whenever I please. The fridge leaked in the middle of the night and I used a towel to clean that up. Out of courtesy I placed a towel on a pillow to sleep to avoid hair dye transfer. The room was gross the shared toilet and bathroom were gross there was urine on the underside of the toilets. The shared kitchen area was gross There's like a ventilation system above the bed covered with dust, grime and build up which fell on me and the bed so I pulled it away. No mirrors! The draws and furniture are so old and tatty and smell bad.

The location of the hotel is very good, it is convenient to go everywhere, and the bedding is very comfortable. The restaurant on the first floor of the hotel is delicious. You can walk to Shed5, the same restaurant of Jay Clan, within five minutes. The service staff are all very nice, which is pretty good in New Zealand, which is famous for its deserted hotels.

Checked in late from a delayed flight. Reception was pleasant and handled our arrival professionally. Took a bit longer due to slow computer but he was always updating us on progress and was apologetic. Room was great. Full amenities and had four pillows in our king size bed! All fluffy and comfy. Quite room and since we arrived late, we got a check out extension which was really really nice. Location is center and walkable distance to many shops and restaurants. Would definitely use this hotel again.

Great location and very friendly and helpful staff. Check in was a breeze, and we were allocated a room as requested, in a quiet zone of the hotel. Although on a steep hill, the elevator down the street level was a bonus. After a long day, we used the room service and can highly recommend the Haloumi Burger for something different. But please have a Club Sandwich on the menu in the future. The bed was terrific and we had a great sleep. Breakfast (included in our room tariff) was great. A take away container of fresh fruit offered was a nice bonus. Will I/We stay here again? Yes. Sure will.