Guest User
December 1, 2024
We stayed at the Tower suites, specifically the Rose Tower Suite very recently with our 2 nearly 3 month old! We had an amazing time, the communication and service was 5 star! Constant email communication prior, calming all my anxieties about taking my first born! From the moment we arrived to the moment we left we were treated like royalty, they allowed us to store our pram in the office, so we didn't have to keep going back and forth to the car at all in our stay, and we were able to just text as and when we needed it, as there are alot of places at the castle you cannot take them. Be warned, theres a lot of steps to get up to the Rose suite, around 60 in total, and carrying a baby up these can be tricky! But we managed! The room was stunning, with it's own private Rampart which was lovely to go out onto at night when the castle was empty and looking out at the stunning views, especially sunset and sunrise! The castle itself has lots to do to keep you busy for the day! Sadly the mill was closed due to flooding but that can't be helped! Included in our stay was the dungeons (we didn't do these) and the christmas light trail, which we did do! The lights were amazing! and we had a brilliant time! They send you a lot of options for dinner, including the ability to order takeout to the castle, which concierge would go collect if needed. We decided to eat over in knights village and watch their new addition to christmas this year, the pantomime! It's a little dinner pantomime, and was brilliant! They did a great job keeping the kids, and adults ;) entertained! Concierge take you down to dinner and bring you back, and were very friendly and chatty! Breakfast the next morning is in one of the staterooms, private! This was delicious and such a nice setting! Then you get to go round the castle whilst still closed to the public which again, was lovely to enjoy it in those hours! We'd like to personally mention Erin and Emily the two concierge working on our first day there! They definitley went above and beyond, and were lovely! Even getting smiles from our son! thank you once again for an amazing stay, and we're gutted we had no cash with us for tips! As its 100% deserved!!! Highly recommend!