Neo+ Waru Sidoarjo by Aston

Neo+ Waru Sidoarjo by Aston Reviews

Neo+ Waru Sidoarjo by Aston

Jl. Jenderal S. Parman No.52 - 54, Krajan Kulon, Waru, Kec. Waru, Kabupaten, Waru Subdistrict, Waru, Sidoarjo Regency, East Java, 61256, IndonesiaSee Hotel Details
Neo+ Waru Sidoarjo by Aston
Neo+ Waru Sidoarjo by AstonNeo+ Waru Sidoarjo by AstonNeo+ Waru Sidoarjo by Aston
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1 night

Guest Reviews

9.1/10
Great
199 review
Verified reviews
Location9.1
Amenities9.0
Service9.2
Cleanliness9.1
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All reviews(199)
Positive reviews(193)
Reviews with photos/video(44)
Clean and tidy(34)
Awesome stay(30)
Great service(27)
Convenient location(12)
Easy to get around(10)
Perfect for business trips(9)
Close to airport(8)
Many amenities(6)
Negative reviews(5)
Zayani
Superior Room
Stayed in Apr 2025
Family
1 review
8.0/10
Very Good
Posted on Jun 6, 2025
It’s near to the airport and easy to find some food around the hotel. Unfortunately, we were staying during the big political party event, what an unpleasant experience though. The hotel itself is ok.
Response from Property: Thank you for staying with us and sharing your experience. We apologize for the inconvenience you experienced and hope you will back to stay with us in the future.
Guest User
Superior Room
Stayed in Apr 2025
Family
5 review
10/10
Outstanding
Posted on Jun 15, 2025
Veryclean, breakfast was stupendous. The pool was great as well. Staff was friendly. They even had complimentary cookies in the room.
Response from Property: Thank you for staying and leave us a good review. We will welcoming you back at our hotel for the future.
Ridzwan_wn
Junior Suite
Stayed in Apr 2025
Traveling with friends
23 review
10/10
Outstanding
Posted on Jul 8, 2025
I was surprised to be upgraded to high end room. It is free gift to my friend and his wife for their anniversary…
Response from Property: Thank you for sharing your kind words with us. We are truly delighted to hear that you were pleasantly surprised by the complimentary upgrade! It was our pleasure to help make your friend and his wife’s anniversary celebration even more special. We look forward to welcoming you again soon
Lukas PS
Superior Room
Stayed in Aug 2024
Business traveler
136 review
9.5/10
Amazing
Posted on Sep 28, 2024
Very nice hotel, close to airport.
Response from Property: Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again
영국식 아침 식사
Superior Room
Stayed in Jun 2024
Traveling with friends
14 review
10/10
Outstanding
Posted on Jul 24, 2024
Its nice hotel to stay, and i really love this hotel so far amd ita good
Response from Property: Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again
RXT Digital
Deluxe Room
Stayed in Sep 2024
Business traveler
176 review
5.0/10
Posted on Oct 12, 2024
Need more attention on cleaning! Low Pressure water and dirty. The only good thing, service
Response from Property: Thank you for staying with us and for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us. The issues you had with the Cleanliness, and Water pressure will be looked into and we will do our best to rectify the issues.We hope you will give us another chance to prove to you our standards of service and the reason why we are the number one independently owned hotel management company in Indonesia.
Yoong
Superior Room
Stayed in May 2024
Family
5 review
5.5/10
Posted on Jun 23, 2024
The rooms are dirty, sheets are dirty too, and on the first day when all 5 rooms checked in, there are practically black water poring out from the taps, the showers and the bidets. We caught few cockroach nymphs in few of the rooms. There are not much around the hotel but that’s predictable as it’s near to airport. Lady at reception quoted me 250,000 rp for hotel transfer for all 11 of us. On the day before, another guy then told me it should be 500,000 rp. I felt a bit ripped off.
Response from Property: Regarding the problem of dirty rooms and cockroaches, we have followed up with the relevant team and also the pest control vendor to ensure that this does not happen. There was water problems at that time, there was maintenance on our pump system so the water quality was not good, but we immediately resolved this right away. Meanwhile, the car rental that we offer at a price of 250,000 is for delivery to the airport using by Avanza car, with a total of 11 guests we recommend using a Hiace or Minubus at a rate of 500,000. We apologize if there was a misunderstanding regarding the delivery from our staff which resulted in your inconvenience. and we hope you will stay at our hotel again on your next visit.
Anonymous User
Superior Room
Stayed in Dec 2024
Business traveler
6 review
10/10
Outstanding
Posted on Feb 3, 2025
Nice for staying there in business travel
Response from Property: Thank you for staying with us, we will waiting for your next visit to our hotel.
Daanz
Superior Room
Stayed in Jul 2023
Solo traveler
1 review
10/10
Outstanding
Posted on Aug 24, 2023
Nice hotel,bersih staff ramah
Response from Property: Thank you for sharing your experience of staying with us. We are happy that you got the best service from us. We look forward to welcoming you back to our hotel.
septi handayani
Superior Room
Stayed in Mar 2025
Booked for others
1 review
10/10
Outstanding
Posted on May 3, 2025
Good hotel
Response from Property: Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Rahayu_01
Superior Room
Stayed in Jun 2023
Booked for others
9 review
8.0/10
Very Good
Posted on Oct 5, 2023
For rest 👍
dhona putri
Superior Room
Stayed in Mar 2023
Solo traveler
4 review
8.0/10
Very Good
Posted on Jun 18, 2023
Perfect Place to stay a while.
Guest User
Superior Room
Stayed in Nov 2024
Other
6 review
10/10
Outstanding
Posted on Dec 31, 2024
Best hotel🥰
Response from Property: Thank you for visiting, we look forward to your next arrival at our hotel.
KenFong__
Superior Room
Stayed in Jul 2023
Couple
10 review
10/10
Outstanding
Posted on Aug 20, 2023
The hotel really nice, if I come again, I will book this hotel again.
Anonymous User
Superior Room
Stayed in May 2023
Family
1 review
7.5/10
Posted on Jun 24, 2023
For transit hotel its ok...parking is huge, water refill is nice
Response from Property: Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again