Hotel Verte, Warsaw, Autograph Collection

We were really looking forward to our stay, but unfortunately we were disappointed. The hotel overall seemed very impersonal and poorly designed. The service left a lot to be desired - the staff didn't seem particularly friendly or helpful. Our room card was blocked before 12pm and there was no water pressure in the shower. Only the location and the bed were very good. The rooms also didn't meet our expectations, which was a big disappointment. Both the greeting and the farewell were very unprofessional and cold. Overall, we would not recommend this hotel and will definitely not return.

The hotel has a very beautiful exterior and is in a great location, right next to the old town.

It is almost the worst five-star hotel I have ever stayed in. 1. On the first day when I arrived at the hotel, there was no receptionist or security guard at the gate. I dragged my suitcase and luggage for a long way on the stone road and got to the room by myself. 2. There was only one person at the front desk, and the service attitude was average. When I met the hotel staff at night, I didn't say hello. 3. The elevator of the hotel is extremely shabby, not even as good as the elevator of a 2-star express hotel. 4. The public area of ​​the hotel is simple and the gym facilities are very few. 5. I pressed the light to clean the room, but no one cleaned it. 6. The shower head cannot be moved to a higher height. 7. There are very few breakfast categories. 8. The so-called double bed room is two single beds put together, which is very uncomfortable and not comfortable at all. The only advantage is that the location is not bad, but Warsaw itself is not big, and there are many hotels with good locations. I don't know how this hotel is marketed. It shouldn't even be counted as a five-star hotel. It is strongly not recommended.

Excellent hotel service environment