Mamaison le Regina Boutique Hotel

The accommodation impresses with its spacious, well-designed rooms, friendly and professional staff, central location, beautiful amenities, and exceptional cleanliness. Guests also enjoy the delicious breakfast options.

One of the worst hotel I have ever been. If there is a negative mark I can give, I will have no hesitation to give it. I have real difficulty in understanding why would it be a five star hotel. Be that as it may, the hotel was not able to deliver the room that is the same as the pictures shown. None of the pictures as shown is the same as the room that I was given. The Hotel was trying to explain that they are of the same type, but in fact, the room was small and with only one window beside the bed, far from being of the same type. The reason given was wholly unconvincing. It goes without saying that whenever you offer good or services, you’ll give out what you have shown to the potential purchaser. Worse still, hours were spent on sorting out this issue with the Hotel, but was completely in vain. It was a complete waste of time. Also, there is some issue with the manner of its staff. I’m not sure if it is because we are Asians, whenever the staff talked to us, they were in such a poker face. I say so because I observed that whenever the staff talked to the western people, they were far more energetic and passionate. Such a contrast existed before I even spoke to the staff so I can eliminate the possibility that it was our interaction that caused the problem. In addition, I stayed for more than one night and I sorted the things in the room to clean up the space for work. However, the next day when I came back to the room, the staff put back everything to the original position, so that I have to do exactly the same thing again, wasting my time in such housekeeping matter. In short, I will never go to this hotel again. I would unreservedly recommend all my friends and relatives not to go to this hotel as well. There are way better options in the city with cheaper prices.