Best Western Hotel Portos

The staff provides exceptional, multilingual service. Guests appreciate the cozy, clean rooms and varied breakfast. However, no disadvantages were mentioned in the reviews.

The hotel is pretty nice for the rates they advertise rooms at. It's a little dated, but perfectly fine. The centre of Warsaw is easily accessible by a frequent bus service in around 15/20 minutes. Breakfast has a reasonable choice and is decent. I found the staff to be very friendly and helpful during my stay. However! There was a massive problem as the hot water was turned off for four days during the stay. So we couldn't wash or shower easily as the water from the taps was ice cold. The compensation offered was free breakfast at the hotel which isn't the best when you just want a warm shower in the morning or at the end of the day. No other solution or compensation was offered. They were still selling rooms online on their own website without mentioning they didn't have hot water even though the hotel knew they didn't have which isn't fair on the customer. It has to lose quite a few marks because of this.

It is okay. They only clean every other day, room is small, no fridge, single beds. But the internet works well, bed/chair is comfortable, location is near to public transport. It was an okay stay at an okay price.