Sofitel Warsaw Victoria Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your thoughts following your recent stay with us at Sofitel Warsaw Victoria.We’re delighted to hear you appreciated our central location – being in the very heart of Warsaw allows our guests to truly enjoy all the vibrancy and charm the city has to offer.We do, however, regret that the parking cost and some aspects of the building’s design did not fully meet your expectations. While the hotel\'s architecture is indeed a nod to a certain era, we strive to balance that historical character with modern comfort and service. Your comment about the dated fixtures is noted, and I assure you it will be shared with our management team as we continue planning improvements.We truly value your feedback – it helps us evolve and enhance the guest experience. We hope to have the pleasure of welcoming you back soon.Kind regards,Olga KiewelGuest Relations Specialist

Response from Property: Dear Valued Guest,Thank you so much for your kind words!We’re delighted to know that everything was perfect during your stay. Your satisfaction is our greatest reward, and we truly appreciate you taking the time to share your experience.We look forward to welcoming you back to Sofitel Warsaw Victoria in the near future.Kind regards,Olga KiewelGuest Relations Specialist

Response from Property: Dear Valued Guest,Thank you for sharing your positive experience with us! We are thrilled to hear that you had a good stay at Sofitel Warsaw Victoria.At Sofitel Warsaw Victoria, we are always striving to enhance our guests\' experience. If there is anything we could do to make your stay even more enjoyable, we kindly invite you to contact us via our hotel email. Your insights are invaluable in helping us improve our services.We look forward to the pleasure of welcoming you again in the future.Kind regards,Olga KiewelGuest Relations Specialist

Response from Property: Szanowny Gościu,Dziękujemy za podzielenie się opinią. To niezwykle miłe, że hotel wywołuje pozytywne wrażenia od pierwszego momentu aż do końca pobytu. Cieszy również fakt, że jest to miejsce, do którego chętnie się wraca. Każda taka opinia jest dla zespołu największym uznaniem i motywacją do dalszego świadczenia usług na najwyższym poziomie.Z wyrazami szacunku,Olga KiewelGuest Relations Specialist

Response from Property: Dear Guest,Thank you for your wonderful feedback!We’re so pleased to hear that you enjoyed your room, our service, and especially the breakfast selection — including the coffee and juices! It’s great to know that our central location added to the convenience of your stay.Your satisfaction means a lot to us, and we hope to welcome you back again soon!Warm regards,Łukasz GąsiorGuest Relations Manager

Response from Property: Dear Valued Guest, Thank you for sharing your feedback. We appreciate your comments about the cleanliness, location, and proximity to the old town and shopping areas. We are glad to hear that our location met your expectations.However, we are truly sorry to hear that your experience with the service and facilities did not meet your expectations. Your feedback regarding the comfort of the bed is particularly important to us, and we will review this with our team to ensure that future guests have a more comfortable experience.At Sofitel Warsaw Victoria, we are committed to continuously improving our guest experience. If there is anything we can do to further enhance your stay, we kindly invite you to contact us via our hotel email. We hope to have the opportunity to welcome you back and provide you with an experience that fully meets your expectations.Kind regards,Olga KiewelGuest Relations Specialist