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Quality Inn & Suites Warren - Detroit

Quality Inn & Suites Warren - Detroit

3.7/59 Reviews
Made reservations with choice hotel as a preferred member. Placed my credit card for the hold of the room only 5 day stay 2 queen size beds. The card I placed for a hold of the Room was charged at 7 am way before check in at 3 pm, of which I advised the staff I would be doing a late check in . Got to the hotel at 8 pm I told the staff my card was charged the young lady was nice and understanding . She has empathy how I felt with my card being charged ahead of time traveling on the road . She was nice ! Opened the door for my room I had one bed . Someone had changed my reservations. So they charged my card ahead of time without consent then change my reservation. I was upset . Spoke with the GM she said that she charged the card that’s what she do at her hotel for weekends . She was not compassionate , she appeared to say it candidly , nonchalant and unprofessional. Oh well I charged your card and gave you any kind of room . We can charge your room tomorrow to a double . Heck no ma’am I have re cleaned the room . I’m ok ! The room I had smelled musty and smoky. The shower had hair in it . Sheets on the bed was not very clean hair and stain on the sheets . I went to Walmart purchased new sheets for the bed . This hotel rooms families for greater than 30 days and have been considered a full living quarters. Ppl standing outside all day all night . Hallway smells ! Please beware when making reservations ahead of time at this establishment. Your card will be charged if that’s not the card you want charged don’t use it . Management sucks !!!

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