adamswan
July 28, 2024
Such a disappointing experience for our first hotel upon arrival in Albania. First the hotel is located in an area in construction and not at all the dreamy place as in the hotel pictures. The first persons we saw were the reception desk staff, who were not welcoming at all (not even with a smile) nor asking a single polite question upon arrival, they didn’t even help with our luggage’s. They were unprofessional, unwelcoming and useless. The driver just showed how annoyed he was to have to drive us and other guests to the beach, at the reception they systematically started by asking our room number before saying hello, and sighed when I asked for the spa menu (which they showed on a broken phone screen) or ask any question in general. The beach is not private and it’s probably the less attractive one around, with no space between chairs, and loud music non stop. Room is ok, not specially nicely decorated, very functional, the sea view could be nice but it’s unfortunately wasted by a building right in front and piles of stones. Bathroom was not clean (hair from previous guests on the sink and in the shower). The only nice people were at the restaurant, especially the 2 ladies in the morning and Kemal in the evening. The menu of the restaurant is a printed sheet of paper which doesn’t fit with the overall image they want to give. The pool area is the only one which is as nice as in the pictures, with a beautiful sea view. I would not recommend anyone to stay here, it doesn’t worth the price (they have to get more professional before pretending to be a luxury hotel).