Radream Hotels & Spa

Service à améliorer On est arrivées à 23h et la chambre n'a même pas été préparée. On a payé un supplément vue sur mer, la vue n'était pas vraiment au RDV, on pouvait entrevoir la mer si on n'avait pas peur d'un torticolis. On a eu un frigo chaud et une moisissure d'une quinzaine de centimètres. Des cheveux sur les draps. Le ménage n'est pas fait quotidiennement, on a dû se mettre en colère, sans compter qu'on n'avait pas d'eau quotidiennement. On a pris une chambre pour 3, en fait c'est un lit pour 2 et une banquette inconfortable. Le personnel n'a même pas présenté d'excuses. La manager, était désagréable jusqu'au bout. Le bon côté de cet hôtel est sa plage très très agréable et jolie et sa piscine est très très jolie. Le restau a un joli cadre et bon. Bien que le personnel soit gentil, le service est franchement médiocre. Ça ne vaut pas encore son prix.

I stayed in August 2024 with my family, the structure is new, facing the sea, difficult to access from the road and the beach passage because it is perched on a mountain and the access ramp is only feasible by car, on foot you need shoes and effort. Upon arrival, the reception does not provide payment receipts or written rules and communicates quick instructions. The room: beautiful and modern junior suite paid over 350 euros per night unfortunately DIRTY! Bathroom products only from dispensers. No support surface in the room, only a stool as a chair. Air conditioning imprecise and difficult to use. We found it dirty both on arrival and during the stay, the vacuum cleaner was never passed even after our complaint to the reception. I publish photos. Bidet absent (instead present in the classic triple) also as a child's bed I was forced to use a simple sofa, with a sheet placed on top which prevented my daughter from resting and made him spend 4 bad nights. English: Note also the beds for one night were not found made, not even a simple arrangement of sheets, a disgrace. At breakfast: limited choice of sweet products of international foreign style, it is not a breakfast for Italians, only fresh fruit, no dried fruit, little jam and with bees inside, badly managed chocolate cream, unhygienic and confusing, only lots of watermelon available, the cappuccino machine broken, then I ask for a cappuccino and they bring me the receipt from the coffee bar and tell me that it is paid for. At the reception I am subsequently told that due to the machine breaking I should not have paid for it, the next day the breakfast waitress reiterates that I have to pay for the cappuccinos. Lack of communication. The customer should be pampered and not mortified. Later I find a manager of the structure and asks him if I have to pay for the cappuccino or not, he answers me that in the rules of the hotel it must be paid for. ABSURD! also just to mortify he reproaches me for the fact that I brought a bundle of water into the room from outside and that it is forbidden! too bad that the minibar is empty and then having a child you want to put that I don't have to feel obliged to protect her health by at least choosing the water to drink! The cleaning lady communicated this to the reception rather than dedicating herself to cleaning she started to spy and inspect the room violating the privacy. RIDICULOUS! The pool is beautiful but the places are taken immediately, few sunbeds available, in the pool it is not possible to pay by credit card. To you I say if you want to grow do a deep thought on what hospitality and courtesy mean, the customer must be pampered not scolded and mortified! The staff must smile! must greet! must communicate! a note of merit for a boy at the reception who was able to communicate well and was friendly while a sour rude German girl was rude

Een mooi nieuw hotel met een prachtig zwembad en een heerlijk restaurant!