Guest User
November 9, 2022
I booked this hotel because of it's proximity to Calle Crisologo and the glowing reviews. However, upon checking in, it leaves a lot to be desired. The standard room we were assigned in the ground floor looks worn down. The paint in the walls were chipping and there was mould in the bathroom ceiling. In terms of cleanliness, oh boy do I have a lot to say. There were bathroom stains in the floor, toilet and shower slides. Desk and side tables were dusty. And the room has that musky scent that smells like wet wood. Also there were SO MANY mosquitoes in the room!!! Some items were also lacking that are present in other hotels like toothbrush & toothpaste and slippers (had to manually request this one and blow dryer. There was no refrigerator as well. The staff were cold and not friendly. They lack warmth. I do not feel welcome with them. One of them even mistakenly thought I was a trespasser at the hotel while I was taking pictures with my partner at the parking lot. We were on our 3rd day by then, you would think as part of their hospitality, she'd recognize their guests by then or at least be warm and friendly to them. A lot of them also look listless and doesn't know what they're doing. I don't blame them. I blame the management for their lack of training. Overall, I wouldn't recommend staying here. The only pro I can think of is the location. Dirty, bad service and worn down rooms.