Win Hotel Cafe & Spa Reviews

Response from Property: Dear guest: Thank you very much for choosing to stay at our hotel and giving us a review despite your busy schedule. We are pleased that the hotel's location brings convenience to you, and the numerous shops and restaurants in the surrounding area also enrich your choices. Our staff has always served every guest with a warm and friendly attitude, and we are proud to hear your recognition of them. We will continue to work hard to maintain a good level of service and advantages. We look forward to your next choice of our hotel for business or other travel reasons!

Response from Property: Dear guest,Thank you so much for your wonderful review! We are absolutely delighted to hear that you had such a great experience with us."Clean and good" - Maintaining a high standard of cleanliness is always our top priority. Our housekeeping team works diligently to ensure that every corner of the hotel, from the guest rooms to the public areas, is spotless and inviting, providing you with a comfortable and pleasant environment to stay in."Friendly staff" - Our staff members are the heart and soul of our hotel. We take pride in their warm hospitality and dedication to serving our guests. Whether it's greeting you with a big smile at the front desk, assisting you with your luggage, or answering any questions you may have during your stay, they are always ready to go the extra mile to make you feel welcome and at home."Easy access to all what you need" - We understand the importance of convenience for our guests. That's why we are strategically located to offer easy access to various amenities such as restaurants, shops, transportation hubs, and tourist attractions. We want to ensure that you can effortlessly obtain everything you need during your visit, saving you time and effort.Once again, thank you for choosing our hotel and for sharing your positive feedback. We look forward to welcoming you back in the future and continuing to provide you with an outstanding stay.

Response from Property: Dear guest:Hello! Thank you very much for your compliment on the location of our hotel. We are particularly happy to receive your recognition of "Nice location". We chose this location for the hotel precisely to provide every guest with the greatest degree of travel convenience. Whether it's visiting nearby attractions or handling daily business matters, you can easily reach your destination. We will continue to work hard and continuously improve the service and facility levels in other aspects of the hotel. Looking forward to your next visit and creating an even better accommodation experience for you!

Response from Property: Dear guest: Hello! I saw that you mentioned that you booked our hotel for three nights. Thank you very much for your choice. There is a Black Tower near the hotel, and it is very close to the night market. It only takes two or three minutes to walk. This really provides great convenience for your travel and experience of local characteristics. I believe you will definitely be able to taste various kinds of food at the night market. Eat delicious snacks and feel the lively atmosphere. It only takes about ten minutes to walk to the river. Then you can go for a walk by the river, enjoy the scenery along the way, and enjoy a pleasant time. In addition, the Chinese service we provide also hopes to make you feel friendly and convenient in a foreign country, so that you can communicate smoothly in all aspects such as check-in and consultation. We will continue to work hard to improve the quality in all aspects. We hope that you will have a comfortable stay during these three nights. We look forward to you giving us more feedback in the future. We welcome you to visit our hotel again!

Response from Property: Dear Guest: Hello! Thank you very much for your positive comments about our hotel's location, staff service, and room hygiene. We are very happy to provide you with a convenient location and a good accommodation experience. We deeply apologize for the expensive breakfast price and old towels you mentioned. We will seriously consider your feedback and evaluate and adjust the breakfast price to ensure that it is more reasonable. At the same time, we will promptly inspect and replace old towels to ensure that we provide guests with clean and comfortable supplies. We will constantly strive to improve and enhance our service quality. We hope to bring you a more perfect experience the next time you stay. Thank you again for your feedback and advice.

Response from Property: Dear guest: Hello! Thank you very much for your affirmation of our hotel's location and price advantage. We are also grateful for your understanding and tolerance for some of the conditions we face in the city center. Regarding the issues of hygiene and room cleaning, we have deeply reflected and will take immediate improvement measures. We will strengthen the training and management of housekeeping staff, optimize the cleaning process, and establish a more complete active room cleaning mechanism to ensure that every guest can be provided with a clean and tidy room in a timely manner in the future without your special reminder. We are well aware of our own shortcomings and will take this feedback as an opportunity to work hard to improve service quality and live up to your tolerance and expectations. We look forward to seeing our significant changes and progress when you stay again and bringing you better services. Excellent accommodation experience!

Response from Property: Dear guest: Thank you very much for your high praise for our hotel! We are happy to provide you with a satisfactory service experience. As a Chinese, the boss has always been committed to creating a warm and comfortable living environment for guests. Our Laotian ladies will definitely be happy to hear your compliments, and they will continue to bring warmth to every guest with their gentle attitude and good Chinese service. We are honored that you like the coffee and snacks provided by the hotel. We have also always regarded hygiene as a top priority and strive to create a clean and tidy environment for our guests. Looking forward to your visit again, we will continue to provide you with quality service

Response from Property: Dear guest: Thank you very much for your recognition of our hotel's location and environment, and your compliments on our Chinese service. We are delighted that our hotel's location brings you convenience, allowing you to enjoy the lively atmosphere of this bustling area. At the same time, we have been working hard to create a good environment and hope to bring you a comfortable living experience. Just outside the door is the lively French Street, which indeed provides great convenience for you to eat, drink and have fun. We will continue to maintain and continuously improve our service quality so that you can still feel our enthusiasm and professionalism the next time you stay. Looking forward to your visit again!

Response from Property: Dear family: Hello, thank you for choosing Mengzhinan Win Hotel. Your recognition and affirmation are our greatest motivation. Our hotel is a hotel that attaches great importance to the guest experience. Everything starts from the customer's feelings and is humanized. With considerate facilities and equipment, hygienic and clean guest rooms, and comprehensive customer service procedures, we adhere to the principle of serving every customer well and strive to make every guest who comes to the hotel feel at home. You are welcome at any time Follow us, we hope to bring you new experiences next time, and look forward to seeing you next time! Wish you: be well!

Response from Property: Dear guest: Thank you very much for your recognition of our hotel environment and services! As a newly renovated hotel, we strive to create a comfortable and stylish living space for our guests. The front desk staff can speak Chinese and can bring you a smooth communication experience. We are also very happy. The hotel is very close to the Internet celebrity night market, and the surrounding bars are bustling, which can provide great convenience for your travels. We will continue to maintain a good environment and service quality, and look forward to your visit again so that you can continue to enjoy a pleasant stay.

Response from Property: 尊敬的客人：非常感謝您對我們酒店房間風格以及整體體驗的喜愛與高度評價！我們很高興能為您帶來物超所值的住宿感受。中國簡約時尚大氣風的房間設計，是我們精心打造的成果，旨在為客人提供舒適且有品味的居住環境。前台人員會中文，能更好地為您服務，讓您在異國他鄉也能感受到家的温暖。您的五星推薦是對我們最大的鼓勵，我們會繼續努力，不斷提升服務品質，期待您的再次光臨~

Response from Property: Dear guest: Hello! First of all, thank you very much for choosing to stay at our hotel and giving us your feedback. I'm glad to know that you appreciate our hotel's first-class location in the city center and close to the night market. This will indeed bring a lot of convenience to your travel and leisure. However, we would like to sincerely apologize for the issues you mentioned about the hotel's lack of cleanliness and poor soundproofing. We have always had corresponding standards and procedures for the hotel's cleaning work, but obviously this time we have not been able to meet your satisfaction. We will immediately strengthen the training and management of cleaning staff, strictly control the cleaning quality, and ensure that every guest room can be cleaned Keep it clean and tidy. Regarding the sound insulation issue, we also realize that this has caused trouble to you. We will arrange for professionals to inspect and improve the sound insulation facilities of the guest rooms in the future, and strive to minimize the impact of external noise on guests. Although you said that a short stay of one to two nights is acceptable, we hope to provide every guest with a better accommodation experience so that they can feel comfortable and satisfied no matter how long they stay. We will definitely take effective measures to improve these problems as soon as possible. We look forward to seeing our changes when you visit next time and once again enjoying the convenience brought by our hotel location and better accommodation environment. Thank you again for your feedback and tolerance!

Response from Property: Dear guest: Hello! First of all, let me express my sincerest apology to you. Seeing you so dissatisfied with our hotel facilities and soundproofing, we really feel remorse. Regarding the "messy" situation of the facilities, we have immediately arranged staff to carry out a comprehensive inspection and tidying up, and will adjust each facility to a proper state as soon as possible to ensure that they can be used normally and arranged in an orderly manner, so as to provide you with convenience rather than inconvenience. And the sound of dripping water and the sound of guests talking at night were very noisy, which seriously affected your sleep quality. This is definitely because we did not properly maintain and soundproof the room. We will immediately investigate and solve the source of the dripping sound by hand, and at the same time, we will strengthen the soundproofing measures of the room, increase the use of soundproofing materials, improve the soundproofing design, etc., and create a quiet and comfortable rest environment for you and other guests, so that everyone can have a high-quality sleep. Your feedback is very important to us. We will actively improve these problems. I hope we can have the opportunity to make up for the unpleasant experience we brought you this time. I look forward to your return, and when that happens, I will surely be able to satisfy you and put you to sleep!

Response from Property: Dear Guest: Hello! It is a pleasure to hear that you have given our hotel a "perfect" rating as a whole, a clean environment, quiet nights and comfortable beds are all quality experiences that we strive to create for our guests. We apologize for the inconvenience you have caused by the noise and unruliness of the guests upstairs. We are improving the management and reminder of our guests, ensuring that each of them complies with the basic codes of courtesy and behavior, thus creating a more harmonious stay environment for everyone. Thank you again for your recognition and feedback, we will constantly strive to improve the quality of service and look forward to your visit again