Guest User
January 21, 2025
I come to Vienna every New Year's Eve. Since this hotel opened, I have stayed here every year. The main design is that this location is really convenient to the opera house and the Golden Hall. I like the breakfast more, and the price is cost-effective, but the service is really hard to describe, and it is getting worse every year. This time, I was in the room and another guest used the room card to open my room! ! ! Fortunately, I met a compatriot, so communication was convenient. I went to the front desk to ask and found out that they gave me the wrong room and gave the same room to two of us...
What's more, the hotel asked me to change rooms the next day! They said that the hotel was full and they wanted to change back to the room type I originally booked. I didn't want to take advantage of you, but I really didn't want to toss because I had too much luggage. Because a similar situation happened last year, I specifically emphasized at the front desk this time that they didn't want to upgrade my room. I didn't want to change rooms in the middle of the stay! Last year was also very excessive. They asked me to check out at 11 o'clock, store my luggage, and check in after 3 pm! I flew all the way from China to watch the show, and I didn't do anything all day, so I accompanied you to change rooms? Anyway, everything should be based on their work convenience...
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