Park Hyatt Vienna

特別差，房間老舊，酒店施捨以及用品根本不是星級酒店的標準，要了幾瓶水，告訴我要收費，請問一晚7000多人民幣的房間還需要付水費？根本沒有服務可言，沒有水果，沒有幫你拿行李，水龍頭都是壞的，衹要一打開就是涼的，就這樣讓我住了四晚，房間沒有風景，差到極致

Everything is top notch! Especially breakfasts

But overall, it meets the five-star standard

The room was renovated 10 years ago and it's time to update the facilities. However, the hotel front desk still attaches great importance to the guests' check-in experience. When I checked in, the room next door was still making loud noises at 12 o'clock one night, so I called the front desk directly to complain. Within half an hour, The room next door was silent. Later, the front desk took the initiative to ask if this matter had affected the check-in experience. They could only say that it was not true. It was just that their front desk had zero tolerance for excessive things and took the initiative to stop practical actions to solve the problem.