Hilton Vienna Waterfront

I'm very happy.

The hotel facilities are old, the shower heads are broken, and the water pressure is average, but the gym is well equipped, which is good. The location is relatively remote but suitable for people who drive, with beautiful views and very good value for money

Very good!

The conditions are very general

Having stayed in various hotels in Europe, I generally don't like to comment, but this time I must stand up and say that this hotel is outrageous. After arriving, there was a Chinese receptionist at the front desk, who kept saying that if you check in later, you can be assigned a room on a higher floor. I said yes, and when I arrived, I was assigned a room facing the driveway, which was almost the worst room in the entire building. If you can't do it, don't promise it. But the most outrageous thing is not just that. The next morning, I was awakened by the sound of an electric drill next to me. Yes, it was an electric drill. The hotel piled up a lot of construction materials next to the door of my room early in the morning, and there were all kinds of construction noises, and the workers were chatting and talking. It's not that there is noise, but the noise is so loud that it exceeds the safety noise standard. I can't imagine this is in a Hilton hotel. When I argued with the workers, they just said "I don't care, go find the manager" with a very bad attitude, not to mention any polite words. I went to the front desk to complain, and they started to shirk responsibility, "Our entire hotel is under repair, not just you", "Did it start at 8 o'clock? We started repairs at 9 o'clock." "Let me respond, you can talk later" and left. During this period, no one came to solve the problem with me, just treating you as air. I reported to the front desk again and asked the manager to solve the problem, and the feedback I got was "The manager is dealing with other things and can't come." From about 8 or 9 in the morning until I checked out at 12 o'clock, there was no noise reduction measure, let alone stopping. It was obviously only at the door of my room, without any advance notice or timely room change, and no service attitude at all. I can't say there is discrimination, but this Hilton is really not worthy of your expectation of a relaxing environment on the Danube. I have stayed in many hotels, and this is the first time I have stayed in such an outrageous hotel. I have seen other reviews mentioning poor service attitude, which seems to be a common phenomenon. I noticed that there are many Chinese people staying in this hotel, but instead of having a good impression of Chinese people, the service attitude is even worse. I hope everyone will consider this carefully.