Hotel Indigo Verona - Grand Hotel des Arts

The location of this hotel is OK. I booked it because it is a classic and beautiful building of the Indigo brand. As a result, when we arrived at the hotel front desk, a middle-aged woman asked how many people there were. I said we were three adults and three children, and we booked two rooms. She immediately gave a bunch of serious reasons: the room was too small and the bed was too small, so we couldn't stay there. I said we could stay there, and she used the law to say that we had to book another room. The two rooms we booked cost more than 1,200 per night! I said we would cancel the room and stay in another hotel, but she said it couldn't be refunded, and said that there was only one room left in the hotel and it was the cheapest. When I asked about the conversion to RMB 1,500, I checked Ctrip and found that it was more than 1,300 and there was more than one room. She dared to say anything! This hotel is actually an old townhouse on the roadside near the center of Verona, which was renovated. The elevator is very old, and one room is still illuminated by the patio. The decoration is still satisfactory and artistic. I was speechless about this front desk. They tried their best to charge more for one room, and we were helpless.