Palazzo Lion Morosini - Check in Presso Locanda Ai Santi Apostoli

First of all, on my arrival at the door was locked. There was nobody behind reception desk. There was no security. There was not one living soul. Then I had to press a buzzer and the lady's voice said that I have to go to another address somewhere in Venice to check in which I refuse to do because I do not know the the town and I was going to be lost. A very angry dark hair lady, Antonella, came together with a guy named Jubile. She took a photo of my passport on the road and Jubile gave me a bunch (6) of keys. The hotel was like a ghost town. No matter, we went to room number 5. He showed me around and he mentioned that the door is not working very well, but because we are so high from the ground nobody could come in. So on my second night I I was quite uneasy about the situation with the door that is leading to the terrace. So I put just for my own satisfaction. I put heavy arm chair in front of it. Well I'm lucky that I did that because it was 15 minutes to 12 midnight. When I was watching TV I was in the in bed. When I heard voices they were three people it they were two men and one lady. Suddenly the terrace door was kicked and thank God that I had the armchair. Those people couldn't let themselves seen in the room I screamed and then obviously they probably were scared. Equally they didn't expect that they'll fight back. I push on the door in order to hurt the hand that was actually trying to remove the chair from the door and then I called the police. They came very quickly and of course I was shaking. I couldn't sleep well. The next three nights I wanted to complain to the owner of the hotel. Nobody was answering the phone. They were always different names and different people that were answering the phone saying no, we don't know anything and stuff like that, complete disaster. This is the worst hotel in my 50 years of travelling around the world that I have been to don't go there. You're endangering your life. Nobody is there to help you nobody's there to check you in is just like a gang is operating this hotel. Stay away from this hotel. It is very very dangerous. I'm lucky to be alive

No on site receptionist. No washcloths. No glasses. Empty refrigerator. Hot, air barely worked. No elevator. 40 stairs up to room. Worse place I have ever stayed. Lucky only had a one night stay. Would give a zero if that was an option.

My teenage daughter and I travelled to Venice for the first time with friends. We chose the Lion Morosini Palace based on reviews and we weren't disappointed. Our family room with private bathroom was very close to the Rialto Bridge and lots of shops, restaurants, bars etc. The room was very clean, warm and comfortable and to be woken by the sound of Gondalas gently swooshing by below our balcony window was just wonderful. We were even woken by a singing Gondolier one morning! Davide was so helpful and accommodating, he even booked our private river taxi from the airport, which stopped at a jetty literally steps from the hotel entrance. We landed late in the evening and the taxi was a blessing, not knowing the waterways/street layout at all. Thank you Davide and team for a wonderful stay! We will be back!