Il Palazzo Experimental

On the last evening of our stay, someone entered our room while we were out and stole $200 in cash and 2 debit cards. At first we thought it had only been cash from one of our backpacks, but we’ve just discovered after checking out that they went through our other luggage as well. During that evening, we had gone out to grab Gelato around 11pm, after having a quick chat with the receptionist about our evening plans. The next morning, while packing to check out, we discovered that several hundred dollars were missing from my backpack, and several items were in disarray. My badge was in a different pocket than where I keep it, despite never having removed it the entire trip. Several credit cards were also in a different pocket than my wallet. And the cash that remained (2 $20 bills) were stuffed messily in my money clip, where the 2 $100 bills were now missing. It was quickly clear to us that someone had accessed my bag and taken the cash, despite both my bag and the cash having never left the hotel room during our entire stay. Our other bag with the missing debit cards also never left the room during our entire stay. We had organized our luggage earlier that night, during which I confirmed how much cash I had, as well as the placement of my items, so there was no question that someone else had entered and rummaged through our stuff, and stole the cash and cards. That next morning, we went to the front desk to check out and report the theft. The front desk manager was initially helpful and alerted the hotel general manager to check the footage from the security camera on that floor. However, within 10 minutes, they told me no one had accessed the room and were convinced I had lost the money or been pick-pocketed while out, despite me explaining I had never taken that backpack or cash outside the room the entire stay, and that it had been there earlier in the day. I eventually was able to view the footage with the general manager for that floor in the time after we had left the room. In the footage, less than 2 minutes after we left the building, a porter came out of the stairwell and went directly to the corner of the floor where the room was located, before disappearing and reappearing in the hallway after 3 minutes and walking directly back to the stairwell. Because of the angle of the camera, it’s impossible to see the actual entrance of our room, so the manager argued that he was doing nightly room checks and had entered the small corridor in that same corner, not our room. However, thinking more on this now, this doesn’t make sense for several reasons. Firstly, the man walks directly from the stairwell to that corner, before disappearing and walking straight back to the stairwell. There were several other rooms in the hallway which are visible on the camera, and the man did not stop to check any of those rooms. Secondly, that corridor is quite small, it should not have taken him as long as it did to simply check the rooms. Lastly, the fron

One of those places you hesitate to write a review about because you don’t want the word to get out! We decided to splurge on this hotel and stayed in their deluxe suite for close to $500 a night and all said and done, it was an incredible deal for the actual experience. A stunning hotel with a small but excellent bar with chairs outside facing the canal, a beautiful garden where you can have breakfast and a gorgeous restaurant (we did not have a chance to eat there but the setting was beautiful). The main thing to know is how excellent the service was, with the main reception person being incredibly helpful and professional. We got great recommendations for restaurants. The deluxe room on the first floor facing the canal is incredible. Views are amazing, ceilings are incredibly high, every detail is beautifully done. If you splurge on a water taxi from Marco Polo airport, it drops you off right in front of the hotel and the experience was incredible. A very decent pizza restaurant right next to the hotel where you can eat on the water, which was great for our first night when we arrived and we were tired. We loved staying in Dorsoduro, which is the area where this hotel is located– more residential and less crowded and touristy. Cannot wait for the next time we get to go back. Thank you for everything.

Super nice hotel! A beautiful lobby and garden, extremely friendly staff, and a nice and well-decorated room. Our favorite part was the location - easy to access by water taxi, but tucked away from the most touristy and crowded parts of Venice. This allowed us to explore small alleyways and canals peacefully.

First the positive - the location of the hotel is perfect for Venice. It's out of the main tourist area, really quiet and feels really local. Dinner in the main resturatnt is great. You can sit outside and its a really great experience. The not so positive - the staff. The staff couldn't care less about guests. Front desk staff are short, rude and you always feel like you. are bothering them because they just talk to eachother and gossip. The resturant is always short staffed and again, the staff, expecially during breakfast, are super rude. The staff really let this place down. It's a great hotel but needs new managment to train the staff and get them focused on guests not eachother.