Hotel Alla Fava

What I liked: Unfortunately, I did not find anything to like about the service provided by Alla Feva Hotel. This was one of the worst experiences I’ve ever had. The service was extremely poor, and we encountered multiple issues throughout our stay. It was stressful and completely different from what we expected. What I didn’t like: I had booked the hotel nearly 15 days in advance and paid the full amount online. I even called and shared our check-in information two days prior to arrival. However, upon arrival, the experience turned out to be terrible. After reaching the hotel’s main door, I called the number posted outside. It was busy several times, and on the third attempt, someone from the support team finally answered. From that point on, they only communicated through WhatsApp — no further calls. They sent me a code to enter the building and access the reception area. I was instructed to collect keys for room number 9001. However, there was no key labeled 9001 at the unmanned reception counter. The keys available were numbered 101 through 120. I even searched both the first and second floors, but no room 9001 existed. After messaging them again, they asked me to wait. I waited for 15 minutes with no further response. When I called again, they finally admitted there was a mistake on their end and that no family room was available at the hotel. They told me they had arranged for a room at another hotel — 4 km away — and that I would have to go there on my own. This cost me an additional €28 for boat travel. At the new hotel, a lady informed me that no room was available there either and instead took us to another building where she said a family room was available. It turned out the room had no private bathroom — only a shared one — which was unacceptable since I had paid for a room with a private bathroom. I contacted Alla Feva Hotel staff again, but they refused to help. The same lady then said one room with a private bathroom was now available in the main hotel building. We moved again. Unfortunately, that room had no working air conditioning, no basic facilities, and no service whatsoever. To make matters worse, I met other guests at the hotel who shared similar bad experiences with the service. Conclusion: This stay was filled with confusion, poor communication, and unacceptable conditions. I strongly advise avoiding this hotel — even if the rates appear cheap. The stress and inconvenience are simply not worth it.