Hotel Locanda Canal

We arrived at the most expensive hotel (AU$1600 for 3nts, 2 adults) we had ever stayed at, there was no lift to our room on the 1st floor. I struggled to carry 2 suitcases with no assistance from the gentleman in reception up to the 1st-floor room. This would be very difficult if we were older & unable to carry our cases. The wi-fi didn't work in the bedrooms only in the public areas - even though we were told it would. The bedroom had multiple squashed mosquitos on the walls next to the bed. The lace curtain had a couple of cigarette burns on it. The bedcover had a cigarette burn on it. The telephone handset cable was not connected to the .telephone - I tried to fix it but it wouldn't stay in the socket. The safe was not working. The instructions to use the safe were so old & worn out you couldn't read them. The shower wouldn't work properly, so I had to call the person in reception to assist us in getting it working. You had to get out of the shower cubicle to retrieve shower gel/shampoo/soap. There was nowhere in the shower to put these items. There was no room in the shower at all. I moved the stool in the bathroom to put my shower gel on it & two legs fell off the stool. The toilet roll holder wouldn't hold the toilet roll and it kept falling off. The bathroom bin was broken and filthy The breakfast ran until 10 am, the bread ran out & was not replaced & this was before 9 am. I am a travel agent & book many guests to stay in cities around the world including Venice I was upset that this hotel was an extremely poor standard and felt like it ruined the end of my beautiful holiday in Italy. We would be extremely grateful if you could offer us a credit for our next hotel booking with trip.com, we are in the process of booking our November Asia tour. Kindest regards

The bed was quite large and very comfortable. The bathroom had a nice power shower with a modern spa-style set up with various jets, so was great for the end of a day spent walking around all the canals. It was very warm, despite the time of year, and the rooms were cleaned daily. There was plenty of choice at breakfast time, all served up with a smile, and all the staff were friendly and helpful. It is situated very conveniently for St Mark's Square, Rialto Bridge, the water bus stop at San Zaccharia and the Alilaguna (airport bus) so easy to get to from the airport as well. We have had a lovely time.

A hidden gem The hotel was very comfortable and the staff were very helpful and friendly. It is ideally located for St Marks and Rialto. The only criticism is that the bathroom in our room, the large blue room, was tiny: avoid it if you can’t get into a cramped space. Otherwise, I can’t recommend this hotel highly enough.