Hilton Molino Stucky Venice

服務熱情環境衞生

管理混亂，體驗感很差

Big Surprise Honeymoon, special moment Very impressed. The hotel took very good care of us, paying attention to every detail. Upgraded the room to a high floor, beautiful view and had a surprise dinner at the restaurant, which was very delicious. The chef's table came by himself. The hotel's shuttle boat transportation was very convenient.

The front desk service is extremely poor. But the waiters at the bar are warm and friendly. So still

The room we were given was renovated and smelled very bad. Overall it was OK, but the front desk was not good enough or the communication was not good enough. Here's what happened: After we checked in at the hotel, we were thirsty and wanted to drink water. We looked around the room and found no water. Then we opened the mini bar, which had water and drinks. We definitely looked at the price list first, after all, we were paying in Euros, and there was no price list, so we looked at the QR code for the whole room, because there was a hotel in Milan that was quite disgusting, and the price list for the charges was in the QR code, so as not to fall into the trap. We turned the whole room over and found nothing, but we asked the waiter, who said it was free. We asked two waiters, spoke English and translated Italian to confirm that it was free. As a result, we needed to add mineral water the next day, and the front desk said that it would be charged, so we were bored, so we communicated with Ctrip. As a result, Ctrip called the hotel and the hotel did not answer or reply. It was really speechless. Ctrip's customer service was also depressed and said that you guys drink it, and contacted the manager tomorrow to exempt the mini bar! Although Ctrip's service was thoughtful, we didn't dare to drink it carelessly. As a result, when we checked out, the waiter was right and it was free, and we didn't enjoy the service we really should have enjoyed.