Hotels near Chinatown, Vancouver

Arrived later in the evening and the staff was excellent with check-in and answering questions about our check out the next day. Very accommodating with our cruise schedule, holding luggage until we needed to board ship. Staff was helpful in taking our luggage to the ship check in, going the extra mile!!! Beautiful scenery around the hotel, close to everything near the port area. Room was a suite, very spacious and beautifully decorated. Very comfortable bed for a good nights sleep!

The location was perfect, and the room was quite spacious for the two of us, my teenager son and i, as we were in town for university campus visits. The beds were very comfortable, and the Starbucks in the lobby, and the mosaic restaurant served good food (for lunch). Parking was right down in the basement, and was very convenient. We parked the car there and walked around Robson avenue for shopping. Checkout was also very speedy and done online, without the need to line up.

The location was good, not core Downtown. Staff was pleasant. Easy check in and check out. Room was clean, with enough towels and toiletries. Fridge was empty, no complimentary water - I later realised this is a Vancouver thing. There is a restaurant by the lobby, where you'll get a 10% discount only if you show your key and you are eating in. The ambience was good, lovely staff especially YuHi. The food was amazing, never had mashed potatoes that much before 😂.

Excellent and Friendly Staff. Safe location. I love the neighborhood! I traveled solo for business. Great price value. Very Clean! Wonderful accommodations and amenities! I am pleased.

Hotel staff are friendly and efficient. The room was clean, comfortable and quiet. Buffet breakfast was very enjoyable. Location is very central with excellent access to transit.

My husband and I stayed one night at the Burnaby location in order to attend a dinner function nearby. We checked into our room and the heater was already on and set at 68 and seemed to be working OK. Shortly after we arrived in the room, a maintenance person knocked on the door to see how the heater was working. That should have clued us in as to what would happen next. A bit later, the unit started to spit out cooler air. I might add that the unit never cycled off and on as it should. I turned the unit up to around 72 to see if that would make a difference but no it did not. We contacted the front desk and within 5 minutes, maintenance came to check. We were told that the heater had to remain at 68, no higher or it wouldn’t work. I have never heard of such a thing. High temperature in Vancouver was mid 40's dipping into the 30's at night. By this time, it was 5:30 and we had to head out the door for the dinner event at 6PM. I wish we would have demanded a different room, because when we returned it was definitely cooler in the room. We were both tired and needed to leave the hotel early in the morning so we decided to “gut it out”. I looked for additional blankets and there were none. I wound up sleeping a total of 2 hours in my coat. This was not a comfortable experience.  I am generously giving this property 2 stars as the room itself was clean and the bedding was comfortable. The front desk clerk kindly gave us a 50% discount for our discomfort which was the best she could do, but when I contacted their HQ was offered a 50% discount off a future stay. Don't think I will take them up on that offer, but thanks anyway.

We went to Canada for business purposes. Each of us had a room on a different floor - I ended up on the 7th floor and a room with a mountain view. A colleague ended up lower and there was already only a view of the shopping center. But these are not aspects of the hotel's rating. I subtract one star for the dry air and buzzing air conditioner in the room. The rest OK. Breakfasts correct, service courteous.

We only stayed for one night so we could enjoy the ****** while visiting the Vancouver Area. Check-in was friendly and easy; room was clean. Did not use any amenities so can't speak to much more than this. Would stay again if visiting the ******.

The hotel is in a good location, accessible by bus, and it is also convenient to take the bus to nearby attractions. A small book about sleep is very interesting, the bed and pillow are very comfortable, and I slept very well.

Just a heads up because we love the hotel… We stayed last summer for about 2 months after a fire in our home, so we’re quite familiar with the hotel. This time we only needed accommodations for one night so we called the reservation service and were quoted $287 for one night. We were offered no discounts, so it was too expensive, and actually excessive, in comparison to other hotels in the area. However we like Inn at The Quay, so called reception directly. They quoted $173 for the night. Had we not called and been treated in a friendly manner (as usual), we would not have stayed. We won’t call the reservation line again. Great staff, great service, and had a wonderful winter evening reading by the fireplace in the lobby.