Spa Hotels in Vancouver

Paradox Hotel is one of the best hotels we have stayed at in a long time. We typically stay at Four Seasons, Fairmont’s, and other hotels similar to these types of hotels. Paradox had first class service starting at the valet (Marty), along with all individuals at the front counter. To top off our stay, we had Andrew from concierges that took great care of us, as he went above and beyond for my wife’s 40th birthday celebration. -I will be writing a person letter to Andrew, for all the amazing things he did to make our stay so memorable. It’s hard to put into words the results of our trip, as all of it was amazing, from the lounge (Megan/Morgan/Vanessa were all fantastic and were extremely friendly. To the Mansion nightclub, where everyone was fantastic and provided amazing service, as we decided to get table service for the birthday celebration. If anyone is contemplating staying at the Paradox, do not think twice about booking, you will not regret it. Also, amazing walking distance to so many amazing shops and restaurants. All-in-all, we will be back to see all the amazing people we met and we look forward to our next trip to the Paradox Hotel.

I have some concerns regarding my experience at The Sutton Hotel. Firstly, I noticed that the front desk staff didn't seem very patient or eager to assist Chinese guests like myself. This made me feel somewhat unwelcome. Secondly, I found the hotel rooms to be quite dusty, despite our efforts to keep them clean. Surprisingly, the dust accumulated rapidly on the bedside table and telephone. I suspect that the air inside the room might be the cause of this issue, as even the air conditioning panel appeared to be covered in dust. I believe these observations are worth addressing by the hotel management to improve the overall experience for all guests, regardless of their nationality. It would be beneficial if steps were taken to enhance the cleanliness of the rooms and ensure a more welcoming and accommodating atmosphere for all visitors.

Very good, great experience, great location, very clean hotel, very good breakfast, convenient transportation, and a very cost-effective choice.

A large full service hotel in the perfect location. We were taking a Disney cruise and the hotel is on the waterfront across the street from the cruise terminal. We were able to walk to almost all the shopping areas in Vancouver easily and the trip to and from the airport was fairly easy with frequent shuttles or Uber service. The rooms are large, clean and the restaurants are very nice. It has huge convention capabilities and all the services in the hotel were up and running with a friendly staff..

The hotel is located in a very nice location, we got a great view from our room. We were not very happy with the service though, as we arrived at the hotel, we weren’t greeted even though there were 3 people working at the valet nobody directed us where to park. I made eye contact with them but they just continued on chatting. Parking is also quite expensive ($45/ night for self-parking).

The hotel is great! All kinds of supporting facilities are complete, the toiletries are high-end and easy to use, the service is also in place, and you can order food and deliver it in the room! The surrounding environment is beautiful and convenient for travel. I will stay here next time!

Had three wonderful days at the Fairmont Hotel Vancouver. This is my third time at the property and second for the gold floor. It was fantastic. The service is of the highest quality. The gold floor supervisor and associates worked very hard to ensure a seamless experience. The room was spacious, the bathroom and rainforest shower was almost as big as the room itself! Good water pressure and hot water available at any time. The king bed was luxurious and the room spotlessly clean. The turndown service restocks the bottled water in the room along with the nespresso capsules. It was very quiet at night and the breakfasts were delicious. The evening canapes were equally amazing. The location of the hotel is in walking distance of everything downtown. A good half hour walk to Stanley park, 15 minutes to Coal Harbour and Gas Town all make this an ideal spot. The wifi was fast. Nothing was too difficult for the staff. Was not able to make High Tea reservations prior to arrival and they found us a table for 4 people with very short notice. I will definitely stay here again.

The front desk service is terrible. They even deducted the credit card amount at random. This is the second time. They also said that the system is automatically operating. I am really speechless. No matter how good the hotel is, every time I check in, the experience is so bad that I don’t think it’s necessary to come again.

We decided to go to Vancouver for Christmas and new year 2023 with my family. the snow had made it extremely difficult to get to Vancouver from Atlanta Ga and to connect in Toronto. WestJet lost my wife's ticket and even though she held the ticket to the plane, they would not let her in. so we got separated. my wife found only one ticket the next day so she insisted that I go so we can be actually together on Christmas. I took all the luggage and my passport and headed on to Vancouver. after 9 hours, including a 3-hour delay on the runway, I arrived at the hotel at 3 am. I can't tell you how miserable I felt.  I was sleep deprived, hungry, and emotional as I did not have my family on Christmas Eve and ETC. Nonetheless, I was happy to arrive at the hotel, so I can take a shower and order some food. I went to check in and showed my passport and it was all good until James asked for my credit card. I took my phone out to tap for accidentals since all my cards are on my apple pay. He said I have to have the actual card if I want to sleep there tonight. I told him we have fully paid through Expedia for 9 nights and my wife has the physical cards, but she'll be here in the morning. James said it was hotel policy and I can't even be on the property anymore. i asked to speak to the manager and he yelled at me ”I am the manager”. all of a sudden two security guys show up and I was speechless. these guys did not say a word. although I felt like they felt sorry for me.  I could not believe how we got escalated this far. So after 10 minutes of trying to reason with James, he agreed to let me sleep on a two-person couch in the basement lobby. they had good couches in the main lobby. but he said I have to be under his supervision. at 6 am he woke me up and I have to get up as guests were arriving. I told him I was one of his guests and he said we'll see. The next day, the day manager said hello and heard what happened. That was literally it. they all moved on. So to be clear, we had paid in full to a Forbes 5-star hotel, and this hotel treated us like nobodies because i did not carry a physical card at the time. I understand you have policies, but whatever happened to customer service? How much damage can I do? you cant have a 25-year-old guy in a black suit run your customer service department who lacks simple principles of customer service and understands the grey in black and white policies.  Honestly, this probably falls back on corporate's lack of training and lack of recruitment of top talent. I really hope that the brand manager reads this review and does something about it. 

The service at the front desk was excellent, they provided us with all the information we needed for our stay. The view from the room was excellent as we were placed on a high floor and had an amazing view of downtown Vancouver. The furniture in the room was a little outdated, and the water pressure in the shower was a little weak. The location of the hotel was great as it was in a very central area of the city. Overall, our stay was a good one.