Vancouver Coal Harbour Hotels

The hotel boasts an excellent location. We took public transport from the airport, and it was just a 6-minute walk from the stop to the hotel. Our room was spacious, offering a pleasant street view from the window. What really impressed us was that the front desk staff spoke Chinese. They were incredibly welcoming and provided detailed recommendations for sightseeing and essential tips for exploring Vancouver independently. Absolutely fantastic!

The hotel is conveniently located and the front desk is helpful. It was however no good to have a stranger knocking on my door asking to check the smoke alarm in my room without prior notice from the hotel. I had let the unaccompanied stranger in at my own risk (single woman) which was bad. Feedback to the uniform staff in the hotel and was told nothing can be done which is disappointing.

Our family had a fantastic stay at the Azur Hotel in Vancouver. The room was spacious, quiet, and clean with what seemed like brand-new furniture, creating a very comfortable setting. The service was superb, with staff promptly fulfilling requests for extra blankets, pillows, and other amenities without any pressure. What stood out most was the friendliness and readiness of the staff, always eager to assist, making our experience truly memorable.

Beautiful and comfortable room. Staff were all very nice and helpful. They made us feel so welcome! Location is great with many nice cafes nearby. It’s close to city center and the harbour, just a few minutes walk. While so many hotels in Vancouver are getting old, outdated and in need of a facelift, the ExChange is really nice and I would surely come back in my next visit.

We have booked triple sharing. It comes with two doubles. We need to asked for them to set up an extra bed but were told our room configuration doesn’t allow a 3rd rollaway bed. Why do we need to ask and isn’t triple sharing (3 adults) clear enough. We arrived 10-12 July and we had two adults squeezing in one double bed. We had booked and checked in again on the 19-21 July and was again given two doubles with no rollaways bed for the 3rd adults. Pretty disappointing for the amount we had paid for triple sharing.

The hotel is an older hotel but kept in great condition, it is a little like a resort with several bars, restaurants and pools to choose from. The staff are very friendly and accommodating. The location next to Stanley Park and Coal Harbour is excellent and it is very close to Robson St restaurants.

The conditions are very good, but it is quite expensive. I booked an extra room and it cannot be refunded.

Hotel’s location is the best. Short walking distance to any landmark in downtown and near the Burrad station. Breakfast is super basic just selection of breads, juices, tea, coffee, and yogurt. No hot dish or any meats. There is only a DIY waffle maker. Room is clean and same as in the photo and has coffee maker and refrigerator.

The hotel has a small appearance and is very old. The location is excellent. It is very convenient to get to the city center. The room size and facilities are very satisfactory. The only thing I don't understand is that there is a line in the booking introduction that there are alcoholic drinks in the room, but in fact Only capsule coffee and bottled water are provided, and alcohol is charged. If this is the case, why do you still write it? What is the need?

Friends who choose this five-star hotel should lock your credit card for cardless transactions, otherwise the hotel will randomly deduct money from time to time. Haha, I paid a deposit of 300 when I checked in, and on the night of check-in, they deducted more than 480 Canadian dollars without informing the customer at 4 am. When I checked out, the hotel manager told me that there was no fee to pay on the bill. As a result, when I arrived at the airport and received the bank information, the hotel deducted 13 Canadian dollars without authorization. I didn't lock the door for a few minutes, and they deducted money from me. It's really unbelievable.