Hampton Inn & Suites, by Hilton - Vancouver Downtown

The mattress was stained with urine from the previous tenant. Housekeeping handed it over to us without checking it thoroughly. After we had washed ourselves and prepared to go to bed, we felt that our buttocks were soaked, only to find that there was someone else's urine on the sheets and mattress! Super disgusting! I immediately reported it to the hotel. The person on duty at night refused to admit it and said it was impossible. Even if he smelled it himself and confirmed that it was urine, he still said it couldn't be the hotel's problem and said it was our own urine? ! We asked to change rooms and were given a single-bed room (we originally booked a room with two double beds) and asked us to wait until the person in charge went to work the next day to deal with it. We had to change rooms in large and small packages at night. There was not enough room. Embarrassing! The next day we went to the supervisor in charge to deal with it. The supervisor acted condescendingly and bullied us with Asian faces. He said that this kind of thing could never happen. We peed ourselves and then falsely accused them. We were so angry! We asked for a refund of the price difference for last night's room, but the hotel refused to refund us and asked us to leave the hotel immediately. We originally booked for three nights, but the hotel said what if we continue to falsely accuse them? I was really angry and dumbfounded that a Hilton Hotel Group handled things like this! When we finally came back, we saw a parking fee charged to our credit card bill. We didn't even park! The hotel insisted that we have parking. I even provided my payment record for parking on the roadside, but they were so arrogant. I really don’t recommend it!